Utility Porter - Public Areas

Wynn ResortsEverett, MA
22h$32 - $32Onsite

About The Position

The Encore Boston Harbor Utility Porter will be responsible for cleaning duties as directed by Shift Manager – Cleans Public Areas using various types of equipment, materials and techniques to maintain the physical appearance of all public areas of the property. This includes, but is not limited to: adhering to all processes, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Requirements

  • To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 21 years of age or above.
  • Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
  • High school or equivalent degree preferred.
  • Conversational English required. Ability to respond to common inquiries from other employees or guests.
  • Ability to compute basic addition and subtraction.
  • The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
  • The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Essential responsibilities include rigorous physical ability such as lift or maneuver at least fifty (50) pounds, and long spans of standing/walking.
  • Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration.
  • Work may be performed in and or around electrically or mechanically energized equipment.
  • Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

Responsibilities

  • Adheres to all Encore Boston Harbor core values and property and department standards
  • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Supports all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
  • Delivers and maintains a maximum level of property-wide service and satisfaction.
  • Contributes to company-wide communication and best practices.
  • Keeps informed of all new developments within the department.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Cleans and maintains public area equipment and the assigned premises.
  • Removes and compacts trash from floors.
  • Keeps the department supply areas organized and clean.
  • Performs inventories and deliver/stock supplies as required.
  • Communicates politely and display courtesy to guests and internal customers.
  • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information.
  • Communicate with co-workers and supervisor to ensure quality service.
  • Routinely performs casino station cleaning and maintenance as well as deep cleaning processes to ensure overall cleanliness of the property.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.
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