Utility Line Locator

Black Hills Service Company • Lowell, AR

386d • $42,307 - $64,106

About The Position

The Utility Line Locator position at Black Hills Energy involves working independently to locate and mark underground utility lines, ensuring safety and compliance with regulations. The role requires effective communication with customers and utility representatives, as well as accurate documentation of findings. This position is essential for preventing underground utility damage and contributes to the safety of communities served by the company.

Requirements

• High School Diploma or equivalent.
• Minimum of six months customer service experience (examples include: call center, restaurants, retail) is required.

Nice To Haves

• Able to self-manage and communicate with supervisors and clients in a timely manner.
• Strong attention to detail and commitment to working safely.
• Must possess excellent communication and customer service skills.
• Strong planning and organizational skills are essential.
• Use consistent good judgment and think creatively to solve problems.

Responsibilities

• Drive company vehicle to job sites in response to routine ticket requests, emergencies, and relocates.
• Act as the liaison, effectively communicating with excavators, utility representatives, and company personnel regarding underground facilities.
• Interpret job order tickets, email requests, phone calls, blueprints, and maps to efficiently route and perform duties.
• Utilize provided utility maps and other location information, along with locating equipment, to locate underground gas and/or electric utility lines.
• Identify utility locations through the utilization of paint, flags, matchsticks, and communicate relevant information to excavation personnel or other appropriate authorities.
• Provide accurate documentation and/or sketches related to all locates completed. Use computer or other devices to document and close out job orders.
• Perform all work in a timely, professional, and efficient manner. Escalate investigation or higher-level issues to Manager.
• Perform light excavation with a shovel to expose buried utilities when necessary.

Benefits

• Annual discretionary bonuses
• 401(k) with 6% company match and up to 9% company retirement contribution
• Tuition reimbursement
• Generous paid time off benefits, including paid holidays and parental leave
• Company paid life insurance and disability benefits (short and long term)
• Employee assistance program and well-being benefits
• Competitive medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees