Utility Deputy

Town of Danville • Danville, IN

5d

About The Position

Assists in the daily operations of the Utility Department including but not limited to: Maintaining all utility billing financial records, collections, and monthly utility billing processes. Providing excellent customer service at all times, even under stressful conditions. Responsible for providing general information in person and over the phone, answering questions regarding routine financial matters. Ensuring that all financial records are maintained in a current and accurate manner, balancing end of day reports, maintaining meter deposit records, and making bank deposits for all utility bills. Ensuring utility billing operations comply with all related Town ordinances, State laws, and Federal standards and regulations. Overseeing and processing utility work orders. Assist with all service calls (move-in or move-out), sending assessment letters, and hydrant meter rental invoices. Assist with the following billing operations: Penalties on late bills Checking all readings before bills are printed Printing and mailing utility bills and delinquent notices in a timely manner Posting daily payments via checks, auto-pay Submitting refunds/credits/adjustments. Responding to inquiries and complaints regarding utility bills and initiating action to resolve valid complaints/requests. Receipting in cash collections for all departments. Laserfiche documents/claims. Communicate with builders when issues arise with new builds. Uploading debt files in Trecs · This position is subject to the rules, policies, and operating procedures established by the department and the Town of Danville. · Assist with the ongoing process of evaluating and implementing changes to policies, procedures, codes, and ordinances relating to department objectives, goals, and standards. · Attend all trainings and meetings as required. · Maintain strict confidentiality regarding Town issues. Thorough knowledge of and ability to make practical application of OSHA safety policies and procedures, ability to ensure proper operation, and maintenance of department equipment. · All other duties as assigned by Clerk Treasurer or their representative. This position will be subject to the rules, policies, and operating procedures established by the Town, as they may be amended from time to time.

Requirements

• Thorough knowledge of and ability to make practical application of OSHA safety policies and procedures, ability to ensure proper operation, and maintenance of department equipment.

Responsibilities

• Maintaining all utility billing financial records, collections, and monthly utility billing processes.
• Providing excellent customer service at all times, even under stressful conditions.
• Responsible for providing general information in person and over the phone, answering questions regarding routine financial matters.
• Ensuring that all financial records are maintained in a current and accurate manner, balancing end of day reports, maintaining meter deposit records, and making bank deposits for all utility bills.
• Ensuring utility billing operations comply with all related Town ordinances, State laws, and Federal standards and regulations.
• Overseeing and processing utility work orders.
• Assist with all service calls (move-in or move-out), sending assessment letters, and hydrant meter rental invoices.
• Assist with the following billing operations: Penalties on late bills, Checking all readings before bills are printed, Printing and mailing utility bills and delinquent notices in a timely manner, Posting daily payments via checks, auto-pay, Submitting refunds/credits/adjustments.
• Responding to inquiries and complaints regarding utility bills and initiating action to resolve valid complaints/requests.
• Receipting in cash collections for all departments.
• Laserfiche documents/claims.
• Communicate with builders when issues arise with new builds.
• Uploading debt files in Trecs
• Assist with the ongoing process of evaluating and implementing changes to policies, procedures, codes, and ordinances relating to department objectives, goals, and standards.
• Attend all trainings and meetings as required.
• Maintain strict confidentiality regarding Town issues.
• Thorough knowledge of and ability to make practical application of OSHA safety policies and procedures, ability to ensure proper operation, and maintenance of department equipment.
• All other duties as assigned by Clerk Treasurer or their representative.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed