Utility Call Center Agent

Aston Carter • Bothell, WA

19h • $20 - $23 • Hybrid

About The Position

A large reputable energy company in Bothell, WA is currently hiring for a temporary Utility Call Center Agent for a 3-month contract position to cover an employee's leave. This role will be responsible for contacting the utility customers to schedule a survey appointment for their gas meters and risers at home.
Pay - $20/hr. - $23/hr.
Location - Bothell, WA (Hybrid Schedule)
Schedule - Monday - Friday Standard Morning Shift with Flexibility
Contract Duration - 3-Month Temporary Contract

Requirements

• 1-2 years of call center experience.
• High preference for someone who comes from a similar utility/gas/energy company industry.
• Comfortability communicating directly with customers over the phone (inbound and outbound).
• SAP knowledge would be a bonus, but will be trained on it by the lead.
• Comfortable submitting to a drug test (THC) upon offer.

Responsibilities

• Contacting customers via phone to access the customers' gas meters/risers equipment for a leak survey and scheduling.
• Will be handling around 20-30 inbound and outbound customer contacts (customers will call in first, and if the team isn't able to connect with them, they'll be responsible for making outbound contacts to get a hold of them).
• Will be working through SpreadSheets and SAP to access the customers' contact information.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed