Utility Billing - Tax Collector

City of Claremont, NH•Claremont, NH

55d•$16 - $26•Onsite

About The Position

This is a combined position working half time for the City's Water and Sewer Departments and half time for the City's Central Collection Office. Work includes generating all utility bills, processing utility abatements, maintaining utility account records, processing motor vehicle transactions, receiving property tax payments, and reconciling cash. This role interacts with the public on a regular basis and is customer service oriented. The incumbent exercises independent judgment within established procedures, ordinances, and State Statutes,, and works closely with the City Clerk/Tax Collector and the Public Works Clerk Administrator to ensure accuracy and timeliness. Errors directly affect City revenue and customer satisfaction.

Requirements

High-school diploma or equivalent, plus three (3) years' bookkeeping / utility-billing or related municipal finance experience; or any equivalent combination of training and experience.
Must possess or have the ability to obtain certification as Motor Vehicle Agent and Boat Agent with the State of NH Department of Safety and be certified as a vitals clerk through the NH Secretary of State Office; must be, or possess the ability to be, a Notary Public with the State of NH.
Principles of governmental utility accounting; meter-reading software (Beacon) and fund-accounting systems (BS&A)
State laws governing municipal utility collections
Office practices and customer-service techniques.
Reconcile complex accounts accurately
Interpret policies and explain them tactfully to the public
Analyze consumption data and spot anomalies
Work independently, meet strict deadlines, and maintain confidentiality.
Proficiency with BS&A, Excel, and Word
Accurate 10-key and data-entry
Strong written and oral communication.

Responsibilities

Generates quarterly and monthly water & sewer bills based on meter read data imported from Beacon into BS&A by the DPW Clerk Administrator; verifies usage, abatements, and prior balances before issuing warrants and statements.
Establishes new customer account; enters account corrections; processes adjustments approved by the City Clerk / Tax Collector.
Creates closing work orders, enters property sale details into BS&A.
Coordinates with the DPW Clerk Administrator regarding final reads, which are entered by the DPW Clerk Administrator.
Prepares closing statements and communicates balances due at closing.
Answers billing inquiries and explains regulations and payment options.
Works with customers on high-bill investigations and payment arrangements; schedules on-site meter inspections with the DPW Clerk Administrator when required.
Initiates delinquency notices, lien processing, and other collection actions per policy and State Statute.
Prepares month-end, quarterly, and year-end revenue, aging, and consumption reports.
Maintains digital and paper files in compliance with State record-retention laws.
Provides counter support for motor-vehicle registrations, vital records, tax payments, and other Central Collections functions during peak periods or absences.
Performs other related duties as assigned.