Utility Billing Specialist I/II

City of Thornton • Thornton, CO

415d • $47,986 - $72,530

About The Position

The Utility Billing Specialist I/II position at the City of Thornton involves performing clerical duties related to financial record keeping and transactions, specifically focusing on utility billing and collections for water, sewer, stormwater, and sanitation services. The role is part of a team within the Finance Department and requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The position is flexibly staffed, allowing for advancement from level I to level II based on experience and performance.

Requirements

• High school diploma or GED; one year of related experience for Utility Billing Specialist I.
• High school diploma or GED; two years of responsible bookkeeping or basic accounting experience for Utility Billing Specialist II.
• Knowledge of basic accounting principles and procedures.
• Strong customer service and communication skills, both oral and written.
• Ability to use standard office equipment and computer software required for the position.

Nice To Haves

• Multilingual skills
• Experience in supervising staff
• Copywriting skills

Responsibilities

• Perform clerical duties involving financial record keeping and transactions related to utility billing and collections.
• Review, verify, and check the accuracy of routine documents such as water meter readings and utility bills.
• Calculate payments due and determine correct accounting codes; enter transactions into the computer system.
• Prepare billings and notices, and generate summary reports.
• Maintain various computer databases and hard copy files, establishing, modifying, and deleting records as necessary.
• Provide general information by responding to questions regarding routine utility billing matters.
• Search databases and records to retrieve information and prepare periodic notices or special reports.
• May operate cash register and handle returned mail; process bankruptcy notifications.
• May approve arrangements for collecting delinquent accounts following established guidelines.
• May provide functional supervision to clerical staff involved in accounting functions.

Benefits

• Wellness program
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Pension plan
• Employee assistance program
• Vision insurance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED