Utility Billing Specialist AF

City of Rio Rancho, NM • Rio Rancho, NM

201d

About The Position

The Utility Billing Specialist compiles utility data, prepares invoices and utility bills, updates the utility database, produces regular and special billing, and produces water and wastewater consumption reports.

Requirements

• High School Graduate or equivalent.
• Three years in customer accounts, banking, computer billing, and report analysis.

Nice To Haves

• Associates Degree in Accounting.

Responsibilities

• Downloads meter reading information from field staff.
• Prepares and produces utility bill data based on field information.
• Compiles reports and transmits information electronically to contracted vendor for printing and mailing.
• Coordinates scheduled delivery of utility bills and billing inserts with the contract mailing service.
• Runs and analyzes the daily exception reports from the HTE system, checking for abnormal readings and field comments such as defective meters or illegal water connections.
• Prepares and closes work orders for corrective actions in order to ensure proper billing.
• Reviews and corrects information in the HTE database.
• Posts late and special meter readings and estimated readings.
• Marks accounts for no bill when irregular conditions cannot be resolved before billing date.
• Identifies and corrects errors made by Utility Service Technicians.
• Assigns and downloads meter routes into handheld computers used by the Utility Service Technicians.
• Coordinates daily tasks with Utility Service Field Supervisor as needed.
• Works closely with Utilities Service Specialist on AMR meter exchange and rehab program, along with the new meter installation inspections.
• Maintains database tracking progress of these programs.
• Inputs new meter information into HTE for meter change outs.
• Mails letters to customers for severe bill corrections such as reversed, stopped, or incorrect meters.
• Reviews AMR exception reports for issues, creates leak letters, calls customers on flagged accounts for possible leaks.
• Prepares and processes interdepartmental and bank draft payments.
• Works in conjunction with banks and Finance Department to cancel or reverse bank drafts, and reverse payment on HTE if needed.
• Processes delinquent utility accounts for second billing notices.
• May serve as a back-up to process work orders to discontinue service for past due accounts.
• Analyzes customer accounts to determine the Winter Quarter Average factor to calculate wastewater charges for upcoming year.
• Recommends changes and corrections.
• Produces financial reports, reviews, ensures interdepartmental and ACH batches balance and distributes reports to the Utilities Enterprise Fund accounting staff.
• May assist Customer Service Supervisor with training of Utilities Service Specialists and may assist with workload priorities as needed.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 101-250 employees