UTILITY BILLING CLERK

City of Alamogordo, NM • Alamogordo, NM

68d • $16

About The Position

Under general supervision, performs daily work assignments for the Utility Billing Division of the Finance Department in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority.

Requirements

• High School Diploma or GED.
• At least two (2) years of experience cashiering and accepting multiple forms of payment including cash.
• One (1) year of experience in a high-volume face-to-face/in-person customer service position.
• Must be bondable.
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Nice To Haves

• Experience with Tyler Technologies software related to utility billing.

Responsibilities

• Courteously and professionally greets and responds to utility billing customer inquiries by telephone, email, or in person.
• Informs and educates customers about City utility services, programs, ordinances, policies, and billing procedures.
• Provides information to customers regarding their accounts and updates general customer information accordingly.
• Responds to customer requests or issues, and satisfactorily resolves those issues by researching files and records in a timely manner.
• Analyzes water usage data and explains data to customers.
• Processes utility service applications and enters account information into the utility billing software to start or close customer utility accounts, including new meter installations.
• Utilizes Otero County and State of New Mexico online records.
• Generates appropriate work orders for utility services and routine repairs, and processes when complete.
• Accepts forms or applications with required documentation for utility programs, including but not limited to the Leak Abatement Program and the Low Flow Incentive Program.
• Receives, posts, and processes payments for utility bills from customers through mail or in person, and all matters related to utility billing; new customer accounts, connection fees, disconnections, and deposits.
• Receives general billing payments, assessments, permits, registrations, and cash deposits from other City departments.
• Accountable for daily cash receipts, balancing a cash drawer, and bank deposit slips.
• Processes daily download and upload utility payment files from and to online banking sources.
• Performs audits of completed utility service applications for accuracy.
• Maintains scanning and filing for the Utility Billing division; performs file maintenance of all utility billing financial documents and record retention procedures.
• Directs customers to appropriate departments when necessary.
• Contributes to a high-quality work culture through participation in training and mentoring to develop skills, including safety-related training and skills.
• Interacts professionally and provides excellent customer service to all levels of City staff and citizens to ensure high operational and service standards.
• Performs duties in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED