Utility Assistance Specialist - Seasonal

Jefferson Franklin Community Action Corporation • Hillsboro, MO

3d

About The Position

Jefferson Franklin Community Action Corporation (JFCAC) is a non-profit organization established in 1965. We assist low-income individuals and families by providing various resources such as Utility Assistance, Rental Assistance, free Transportation, and much more. We are based in Hillsboro and have many locations throughout both Jefferson and Franklin Counties here in Missouri and we are in need of a Maintenance Manager to handle the needs of these sites! We are seeking a new member for our Utility Assistance (Energy) Team! This is the program that helps keep clients' electric, gas, and water from being disconnected! THIS IS A SEASONAL POSITION AND DOES NOT QUALIFY FOR BENEFITS. THERE WILL BE NO GUARANTEE OF HOURS JOB SUMMARY: The Utility Assistance Specialist provides both direct and indirect customer service to applicants for the promotion and processing of utility assistance applications. The Specialist ensures that the application completion, documentation, verification and filing processes adhere to all compliance regulations set forth by the Missouri Department of Social Services and/or Missouri Department of Natural Resources. This is a seasonal position utilized during high-volume periods to assist with utility assistance applications and related tasks. Seasonal employment does not guarantee continued or future employment beyond the designated busy season.

Requirements

• High School Diploma or equivalent required

Nice To Haves

• College degree in related field preferred.
• Experience in related field such as working with elderly, disabled, and/or low-income individuals preferred.

Responsibilities

• Have a good understanding of the Utility Assistance Program policies and procedures to accurately determine eligibility, process applications and pledge crisis funds.
• Prioritize applications and provide immediate emergency assistance to clients in a crisis or life-threatening situation.
• Coordinate with other utility service providers on transferred applications.
• Maintain strong working relationships with agency vendors, develop agreements and request bids as needed.
• Maintain records and reports relating to program utilization, and other information system requirements according to agency/program guidelines.
• Refer customers to community resources and other organizations as needed.
• Provide excellent customer service to program participants and accurately respond to inquiries about the program.
• Conduct community outreach to provide services to underserved populations by participating in community events, meetings, collaborating with other social service agencies and community partners and developing advertising materials as time and funds allow.
• Perform miscellaneous job-related duties as assigned during seasonal peak demand periods.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees