Utility Assistance Customer Service Representative

Miami Valley Community Action Partnership • Xenia, OH

1d • $18 • Onsite

About The Position

Join the Miami Valley Community Action Partnership as a Part Time Utility Assistance Client Support Representative in Xenia, OH, where you'll play a vital role in supporting your community. This onsite position offers an exciting opportunity to make a real difference in people's lives while honing your professional skills in a customer-focused environment. You will engage with clients directly, helping them navigate their utility assistance needs and providing essential support. With a competitive pay of $18.37 per hour, you'll be rewarded for your commitment and hard work. This role invites passionate individuals ready to join a team that values integrity and safety, making it a fulfilling place to grow both personally and professionally. Apply today to become part of a mission-driven organization that truly cares about community welfare. What's your day like? As a new Utility Assistance Client Support Representative, you can expect to engage directly with clients on a daily basis, providing support and guidance as they navigate their utility assistance applications. Your tasks will include assessing client needs, answering inquiries, and assisting with documentation to ensure smooth processing of applications. Each day, you'll work collaboratively with team members to share insights and improve service delivery. You will also participate in training sessions to enhance your knowledge of available resources and services. Your schedule will be Monday through Thursday, from 10:30 AM to 3:30 PM, allowing you to maintain a balanced work-life rhythm while dedicating your time to meaningful community assistance. Embrace the opportunity to develop your professional skills in a supportive environment focused on client care. What we're looking for in a Utility Assistance Client Support Representative To excel as a Utility Assistance Client Support Representative, you will need a strong set of interpersonal and communication skills, as you'll be interacting with clients from diverse backgrounds. Active listening is crucial, enabling you to fully understand client needs and concerns. You should possess empathy and patience, allowing you to provide compassionate support, especially when clients may be experiencing stressful situations. Problem-solving skills are essential for navigating complex client scenarios and finding effective solutions. An ability to work collaboratively will help you thrive in a team-oriented environment, fostering a shared commitment to community assistance. Additionally, adaptability and organizational skills are important to efficiently manage multiple client interactions and maintain accurate records. By embodying these skills, you will contribute significantly to the mission of Miami Valley Community Action Partnership. Will you join our team? We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!

Requirements

• Strong set of interpersonal and communication skills
• Active listening
• Empathy and patience
• Problem-solving skills
• Ability to work collaboratively
• Adaptability and organizational skills

Responsibilities

• Engage directly with clients on a daily basis, providing support and guidance as they navigate their utility assistance applications.
• Assess client needs.
• Answer inquiries.
• Assist with documentation to ensure smooth processing of applications.
• Work collaboratively with team members to share insights and improve service delivery.
• Participate in training sessions to enhance your knowledge of available resources and services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed