Utility Assistance Coordinator

Jefferson Franklin Community Action Corporation • Hillsboro, MO

3d

About The Position

Jefferson Franklin Community Action Corporation (JFCAC) is a non-profit organization established in 1965. We assist low-income individuals and families by providing various resources such as Utility Assistance, Rental Assistance, free Transportation, and much more. We are based in Hillsboro and have many locations throughout both Jefferson and Franklin Counties here in Missouri and we are in need of a Maintenance Manager to handle the needs of these sites! We are seeking a new leader for our Utility Assistance (Energy) Team! This is the program that helps keep clients' electric, gas, and water from being disconnected! JOB SUMMARY: The Utility Assistance Coordinator oversees the Low-Income Home Energy Assistance Program (LIHEAP), ensuring compliance with federal and state regulations while managing program operations and staff. This role includes supervising staff, monitoring application processing, maintaining accurate data, and coordinating with vendors and community partners. The Utility Assistance Coordinator ensures timely and effective delivery of energy assistance services to eligible households, while providing leadership, training, and quality assurance across all program activities.

Requirements

• Education: Associate or bachelor's degree in human services, Public Administration, or a related field; equivalent supervisory experience may substitute.
• Professional Experience: 3-5+ years of supervisory experience in LIHEAP or similar energy assistance programs preferred.
• Proven track record managing federal/state funded programs with stringent compliance requirements preferred.
• Technical & Administrative Skills: Proficient with Microsoft Office Suite, database systems, and client tracking tools.
• Excellent verbal and written communication.
• Strong interpersonal skills and ability to work with low-income populations and agency partners.
• Detailed-oriented, with strong organizational, planning, and analytical abilities.
• Capacity for training staff, mentoring, and leading by example.
• Valid driver's license and proof of auto insurance
• Must pass background checks
• Occasional lifting, travel, and standard office environment tasks as required.

Responsibilities

• Program Management & Compliance: Oversee full implementation of LIHEAP, including ensuring compliance with federal and state regulations.
• Prepare and submit program reports (weekly, monthly, quarterly, annual) and develop corrective action plans if needed.
• Staff Supervision & Training: Supervise UA Specialists; conduct regular file reviews and performance evaluations.
• Train staff in eligibility criteria, database systems (e.g. CAMP, FAMIS, MIS), and program policies.
• Client Services & Outreach: Facilitate client eligibility assessments, process applications, issue benefits, and handle crisis assistance and utility emergencies.
• Serve as liaison with energy vendors, community partners, and local councils to coordinate services and resources.
• Quality Assurance & Monitoring: Prepare for and assist with internal/external program monitoring and audits.
• Database & Fiscal Oversight: Maintain accurate program data using statewide databases as well as internal CAMP database and analyze statistical reports.
• Prepare and submit billing reports biweekly.

Benefits

• 4-Day Workweek with Fridays off (36-hour workweek)
• Paid Vacation & Sick Time
• Paid Holidays
• Health, Vision, Dental Insurance with Option for HSA or FSA
• Agency-paid Life insurance
• Supplemental Life, Accident, Critical Illness and Pet Insurance
• Employer Match 403(b) & Employee Pension Plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees