Utility Analyst

CLS Living•Austin, TX

15d

About The Position

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too. At CLS Living, we’re committed to building strong teams that support our communities and residents. We are seeking a detail-oriented and analytical Utility Analyst to support utility billing operations across our growing portfolio of apartment communities. In this role, you will play an important part in maintaining accurate and efficient utility billing, analyzing account data, and assisting property teams with billing-related questions and resolutions. The ideal candidate enjoys working with data, solving problems, and collaborating across teams. You will partner with property teams, vendors, and internal departments to review billing activity, investigate discrepancies, and help ensure a smooth and reliable billing process across CLS Living communities. This is a great opportunity for someone who enjoys improving processes, working cross-functionally, and making a direct impact on operational accuracy and the overall resident experience.

Requirements

2+ years of experience in utility billing, property management operations, accounting support, or a related field.
Strong attention to detail and the ability to analyze and interpret data.
Excellent problem-solving and organizational skills.
Strong communication skills and ability to collaborate with multiple teams.
Proficiency in Microsoft Outlook, Word, and Excel, and Property Management software (Entrata).

Nice To Haves

Experience with Entrata or a similar property management system is a plus.
Proficiency with Excel or data analysis tools is preferred.

Responsibilities

Review monthly utility billing data for accuracy and completeness across multiple communities.
Identify discrepancies, unusual charges, or billing variances, and assist in resolving them.
Support the processing of resident utility charges and account adjustments when needed.
Assist with reviewing and reconciling past-due balances or unapplied payments.
Partner with on-site teams to research and resolve utility billing questions.
Assist with billing inquiries related to move-ins, move-outs, and resident account activity.
Provide timely research and support to ensure a positive resident experience.
Work with third-party utility vendors to investigate billing discrepancies or account issues.
Help ensure accurate data flow between vendors, billing platforms, and property management systems.
Communicate updates or process improvements to internal teams when needed.
Monitor utility billing trends and identify opportunities for improved accuracy or efficiency.
Assist in preparing reports and summaries related to utility billing activity.
Track account activity and help maintain accurate utility records across the portfolio.
Help improve and maintain documentation for utility billing processes and procedures.
Support operational improvements that streamline billing workflows and reporting.
Assist with special projects related to utility operations and billing support.