Utility Administration Coordinator

Town of Monument•Monument, CO

4d•Onsite

About The Position

The position combines customer service, inventory management, clerical duties, and water billing. The employee delivers technical support to the Water and Public Works Department and assists with customer service tasks. Responsibilities include managing the Town’s Water billing, creating, and processing purchase orders, maintaining workorder records, and managing the inventory of materials, supplies, tools, and equipment-covering, ordering, receiving, inspecting, and organizing field operations items. The employee also performs general office duties for the department. The role requires excellent communication skills, tact, courtesy, and customer service abilities for interaction with citizens and other stakeholders. A general understanding of the Town’s services is expected to address routine inquiries and refer non-routine matters to appropriate staff. The employee serves as the departmental safety coordinator. Work is performed under the general supervision of the Public Works Director and is evaluated based on customer service quality and timely completion of multiple tasks.

Requirements

High School or equivalent
Government experience
Utility billing experience
Accounting experience preferred
Vocational training or technical training in office support
Customer service experience
Valid Colorado Driver License.
Ability to pass background check and drug screening

Nice To Haves

Accounting experience preferred

Responsibilities

Water Utility Billing: Administers the Town's water processes, including applications, new accounts, monthly billing, payment processing, and disconnects.
Technical and Administrative Support: Assist the Utilities Department with day-to-day operations, including customer service and coordination of field activities.
Customer Service: Serve as a point of contact for citizens and staff. Provide courteous, informed responses to routine inquiries and complex issues to appropriate personnel.
Purchase Order Management: Create, process, and track purchase orders for materials, supplies, tools, and equipment. Reconcile procurement cards.
Inventory Oversight: Maintain accurate inventory records; order, receive, inspect, and organize items.
Emergency Response Coordination: Receive and respond to emergency and non-emergency calls. Aid with scheduling sampling times or coordinating area flushing.
General Office Duties: Perform clerical tasks such as filing, data entry, and document preparation.
Accounting and Purchasing Support: Assist the Director with basic accounting, budget tracking, and purchasing activities.
Town Services Knowledge: Maintain general knowledge of Town services to guide inquiries and support operations.
Office Administration: Plans, coordinates, and administers a broad range of general office functions.
Program Records: Maintain records for Backflow Cross Connection.
GIS Support: Assist with GIS updates.
Meter Data Entry: Enter meter information into billing system.
Attend workshops, seminars, and training.
Performs additional duties as assigned.