Utlities Team Supervisor

Brookfield Properties • Charleston, SC

13d • Onsite

About The Position

The Utilities Team Supervisor is responsible for overseeing day-to-day utility operations, managing a team of Utility Specialists and serving as the primary contact with the company’s third-party utility service provider. This role ensures timely issue resolution, efficient onboarding, and continuous improvement of utility processes across all markets.

Requirements

• Bachelor’s degree or equivalent experience required.
• 3–5 years in a service-focused role, ideally in property management.
• Experience managing remote teams and resolving escalated issues.
• Strong knowledge of fair housing and local real estate laws (where applicable).
• Proficient in Microsoft Office Suite; advanced Excel skills preferred.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities in a fast-paced environment.
• Highly detail-oriented with strong organizational and multitasking skills.
• Able to work flexible hours, including weekends or holidays, based on business needs.
• Must be able to work in office as regularly scheduled
• Capable of working extended hours, including evenings, weekends and holidays as necessary.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.
• Must also be able to climb several flights of stairs if necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Nice To Haves

• Experience with SimpleBills or similar utility management platforms is a plus.

Responsibilities

• Lead and manage Utility Specialists, including onboarding, training, performance management, and workflow coordination.
• Serve as the primary escalation point for complex or unresolved utility issues.
• Manage workload and priorities for the third-party utility provider (SimpleBills).
• Conduct in-house utility training sessions for Market Leads.
• Oversee utility onboarding processes in markets not supported by third-party providers.
• Coordinate with field leadership to address tenant utility needs and improve service delivery.
• Identify opportunities to streamline processes and improve operational efficiency.
• Develop and maintain tenant utility communication programs.
• Collaborate with cross-functional teams to mitigate utility-related tenant issues.
• Manage and resolve Level 2 utility escalations.
• Perform other duties as assigned by leadership.

Benefits

• Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
• Career Growth – With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact.
• Strong Foundation – As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees