Utilities System Administrator Supervisor

City of Englewood Career•Englewood, CO

14h•Onsite

About The Position

The System Administration Supervisor is responsible for supporting day-to-day operations and security of the Information Technology and Operational Technology (IT/OT) industrial process control and business network infrastructure. This role establishes strategies for maintaining and auditing Utilities network infrastructure to align with industry best practices, including compliance with the National Institute of Standards Technology (NIST) 800-82 standards. The supervisor ensures the protection and maximum up-time of Utilities’ IT/OT convergence in a network and storage environment. The position operates under general direction from the Deputy Director in the O&M Division of City Utilities and coordinates with City of Englewood (COE) IT staff to ensure alignment with COE policies and standards, while also providing support to the EI&C team. The role involves overseeing daily operations of industrial process control networks, the Utilities business network, SAN, and servers, including hardware/software support, training, and special projects. It also encompasses managing the planning, design, and implementation of upgrades and modifications to LAN, WAN, and wireless networks, as well as maintaining and troubleshooting various IT/OT equipment and systems.

Requirements

Three to five years’ experience with network administration, system administration, advanced desktop support or a combination of the three.
Experience in installation, configuration, troubleshooting and support of local and wide area networks, Cisco Call Manager, Unified Communications, firewalls, auditing, and configuration.
Certifications in one or more of the following required: Network +, Security +, Microsoft, CCNA equivalent
Valid Colorado driver’s license and a clear or acceptable MVR
Advanced knowledge of: Core networking concepts – Cyber Security
Advanced knowledge of: Differences between industrial process and traditional business network environments and architecture
Intermediate knowledge of: Proficient with using the Command Line interface (CLI)
Intermediate knowledge of: TCP/IP protocols, IPV4, DHCP, NAT
Intermediate knowledge of: Layer 2 and Layer 3 switching technologies including QOS, LLDP, Spanning Tree, Shortest Path Bridging (SPB), etc.
Intermediate knowledge of: Configuration, maintenance, and troubleshooting of Ethernet I/P Industrial networking hardware/software
Intermediate knowledge of: Routing Protocols including EIGRP, BGP, OSPF, Internet protocols such as HTTP, HTTPS, FTP, SSH, SFTP, SMTP, Industrial network protocols such as Ethernet/IP, Modbus TCP, Complete understanding cabling technologies fiber and copper
Intermediate knowledge of: Microsoft Active Directory, IIS, O365, SQL
Intermediate knowledge of: Microsoft Operating System both client and server
Intermediate knowledge of: VOIP and analog systems, notably Cisco Call Manager and Unity
Intermediate knowledge of: Network security covering physical, electronic, and social engineering
Intermediate knowledge of: Network Troubleshooting
Advanced knowledge of Microsoft Office Products
Knowledge of monitoring utilities such as Solar Winds or PRTG
Maintaining firewalls, logging, IDS/IPS
Troubleshoot connectivity issues
Built in and third party troubleshooting tools in technical operating systems (includes Windows, Network Devices, etc.)
Local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed
Server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
Storage Area Network (SAN) Technologies
Advanced interpersonal skills required to establish and maintain positive working relationships with a wide variety of customers, including City employees, Supervisory Committee, and vendors.
Strong leadership skills needed to provide direction and feedback to staff.
Advanced communication skills needed to prepare and deliver effective presentations including the ability to prepare and conduct meetings.
Ability to have written and verbal communication techniques for report writing, correspondence, providing customer service, giving presentations, directions, or feedback.
Strong analytical skills that involve analyzing data, breaking down problems, identifying relationships between issues and making complex plans.
Ability to plan, organize multiple tasks, setting deadlines, and preparing for future events.
Knowledge of industry accepted security models, practices and technologies.

Nice To Haves

Bachelor’s degree in Information Systems, Engineering, Computer Science or related field
Some IPV6 knowledge
Certifications in one or more of the following preferred: Cisco CCNA or MCSA, Hirschmann Industrial Ethernet Specialist (HiES) or Hirschmann Industrial Network Professional (HiNP)

Responsibilities

Oversees the day-to-day operation of industrial process control networks, the Utilities business network, SAN and servers including hardware/software support, training and special projects.
Manage planning, designing and implementing upgrades and modifications to the local area network (LAN) and wide area network (WAN) systems and wireless networks.
Repair, maintain and troubleshoot all equipment including but not limited to network, server, and SAN hardware.
Coordinates repair and re-configuration with vendors and other IT staff.
Monitors local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize
Maintains all hardware, software, line drops within City buildings and leased lines that comprise the City’s voice and data networks.
Maintains and administers the VSphere virtual environment for the Process Control and Enterprise networks.
Coordinates the creation of new virtual machines with OT & IT staff.
Maintains and administers the industrial process network
Configures, maintains, and manages software and firmware updates of Utilities firewalls between the process control and business network environments.
Maintains and administers a variety of network communication devices for the city including switches, routers, firewalls, wireless access points and other communication
Maintains and updates the inventory documents of all network devices and assists in maintaining and updating third party maintenance agreements related to network hardware and software.
Establishes network specifications by conferring with users, analyzing workflow, access, information, and security requirements.
Monitors operation and performance of Infrastructure systems.
Stays current with developments and changes in the LAN/WAN network
Assists in designs and upgrades, changes, new software and hardware for networks infrastructure.
Assesses, maintains, and continually monitors the environment for security
Maintains a working and up-to-date knowledge of threat vectors and security best practices.
Is responsible for the direct configuration, maintenance and auditing of the firewall/IPS/IDS systems.
Provides support and service to internal and external clients.
Provides network support, analysis, troubleshooting, implementation, development, and enhancement of networking and security to IT and customers as
Prepare user documentation for network applications.
Scope, communicate and coordinate network projects with stakeholders.
Work with IT and city departments and divisions to find network solutions to improve business efficiencies.
Maintains inventory and documentation of all Utilities servers, switches, routers, storage hardware, TV, CCTV as well as a maintaining a current document of all network topology at AWTP.
Assist in developing long-term strategies and capacity planning for meeting future desktop/server/SAN/Network hardware needs for the city’s operational needs.
May be assigned to Project Teams for leadership or technical support and participates in project
Buildout of softwares, e. Next Gen and Cartegraph, IMS SCADA support and oversight of support on-calls
Functions as an IT liasion
Incorporate stormwater GIS and CCTV data into Cartegraph
Oversee and advise on network requirements during construction/remodel of work
Design and supervise cable path construction, repair, and
Provides technical support, troubleshooting, and consultation for hardware, software, and AV; manages inventory; coordinates with COE IT staff and vendors on solutions; trains staff; installs, configures, maintains, and upgrades end-user hardware and software; and documents equipment issues and resolutions.
Installs, configures, and maintains servers and other computer systems; monitors system performance and troubleshoots issues; manages user accounts, permissions, and access controls; implements and manages backup and recovery procedures; ensures system security through updates, patches, and security measures; develops and maintains system documentation; collaborates with Utilities and COE IT staff to ensure system efficiency; and plans and implements system enhancements and new technologies.
Supports organizational IT programs and projects to meet objectives and milestones, establish budgets, track expenditures, prepare reports and coordinates with vendors to ensure effective support to maintain system functions and effective operations.
Develops long-term strategies for future desktop hardware/software needs; provides systems management integration and complex troubleshooting; analyzes, diagnoses, and resolves IT problems; prepares documentation for installation, configuration, and disaster recovery; provides input on new technologies, ensuring systems are up-to-date and efficient.
Provides backup support to system administration, application support and Help Desk staff.
This is a professional level position that will require routine and emergency work beyond standard business hours.
Performs other duties as assigned and required