Utilities Planner Scheduler

City of Charlotte

1d•$30 - $38

About The Position

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment. This position plans work activities for multi-skilled work teams in order to provide costeffective maintenance and inspection of Charlotte Water’s Collection and Distribution systems. Coordinates and communicates with others regarding planning/field assignments, SSO reduction efforts, sewer cleaning quality assurance/quality control, and creates, monitors, and closes work orders; analyzes data and information to best assess repair issues; makes sure traffic control is provided on major streets; and pulls non-emergency backlog work when possible. This position uses logistical, analytical, and technical skills to provide support to field teams completing repairs and project work.

Requirements

High school diploma or GED from an accredited school.
Five (5) years of water/wastewater work experience.
Requires valid driver’s license. Must obtain and maintain a City Driver's permit.
Requires the following certifications/ or ability to obtain required certifications within 2 years of hire: Wastewater Collections Grade I, Water Distribution C; Street Cut certification.
Completed (or obtains with required time frame of hire) Confined Space training.
Knowledge of computer software (ArcMap-GIS, WAM, IT Pipes, Word, Excel, Outlook).
Skill in communicating, both verbally and in writing.
Ability to read maps and plans.
Ability to generate maps.
Ability to analyze problems and data.
Ability to resolve conflicts.
Ability to work collaboratively with others.

Nice To Haves

Desires certifications in Word, Excel, and GIS mapping.

Responsibilities

Calls in locates (underground utility lines) following proper 811 guidelines.
Visits work sites daily to identify challenges the crew may face on the job and makes arrangements to minimize those challenges.
Take pre-planning photographs of the work site where the work is to be performed.
Contact customers and/or businesses affected by scheduled work to performed.
Coordinate all safety required needs with internal staff as well as communication with local and state agencies.
Ensures that SSO timelines identified within Department response processes are met accordingly.
Creates, reviews, and closes work orders ensuring all information is included in a timely manner.
Prioritizes proactive and reactive maintenance.
Maintains a 30-day planned work schedule of repair and maintenance work orders ensuring Divisional repair goals are met.
Provides assistance and expertise in updating the Zone Operations Plan.
Assists Zone teams with development and implementation of standard work order documentation procedures.
Assists teams with using the work priority system to categorize current work order backlog. Runs reports as requested.
Responds to customer inquiries in a timely and professional manner, both in the office and out in the field.
Performs other related job duties as assigned.