Utilities Operations and Maintenance Manager

City of Hayward, CA•Hayward, CA

31d

About The Position

The Utilities Operations and Maintenance Manager plays a critical leadership role in ensuring the safe, reliable, and efficient operation of the City's water distribution, wastewater collection, and stormwater systems. Reporting to the Assistant Director of Public Works and receiving occasional direction from the Director of Public Works, this position serves as a division head responsible for managing day-to-day operations, overseeing regulatory compliance, and leading a team of managers and field staff who maintain the City's essential utility infrastructure. You are: The City of Hayward is seeking a candidate for the Utilities Operations and Maintenance Manager position. The ideal candidate is a proven leader with extensive experience overseeing complex municipal water distribution, wastewater collection, and stormwater systems. They are results-oriented and combine technical expertise with strong organizational leadership and a deep commitment to regulatory compliance, public safety, and environmental stewardship. They are familiar with Cal OSHA standards and are committed to cultivating a safety-first culture. They demonstrate exceptional written and verbal communication skills, sound judgment, and the ability to navigate both technical and political environments with integrity and confidence.

Requirements

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Five (5) years of progressively responsible supervisory experience in the installation and maintenance of a water system including two (2) year of responsible supervisory or management experience in a distribution system classified as a D4 system or higher by the California Department of Health Services.
Education: Completion of twelfth (12th) grade or possession of GED, supplemented by college course work related to potable water, water distribution, wastewater collection, recycled water distribution, or a science field. Possession of an Associate's Degree in water distribution, wastewater collection, recycled water distribution, or in a science field may be substituted for the required coursework. Possession of a bachelor's degree is desirable.
License: Requires possession of a valid Water Distribution Operator D4 Certificate issued by the California Department of Health Services.
Alternative Certification - As an alternative to the D4 Certification requirement, a candidate may qualify for the position with:
Possession and maintenance of a valid certificate of registration as a professional civil or mechanical engineer issued by the State of California; and
Possession of valid Water Distribution D3 Certification issued by the California Department of Health Services with the ability to obtain a D4 Certification within eighteen (18) months of appointment to the position.
Possession and maintenance of a valid Class C California Driver's License.

Responsibilities

Directs the operation and maintenance of the City water distribution system, including the water pump stations, operation and maintenance of the City's sewer collection system and sewer lift stations and pump stations, and storm water pump stations.
Ensures that all regulatory requirements related to delivery of drinking water are met and that the water delivered to customers meets applicable drinking water standards at all times.
Ensures that all regulatory requirements related to sewer collection system operations and maintenance are met on a consistent and ongoing basis, including the reporting of all sanitary sewer overflows to the proper authorities pursuant to Regional Water Quality Control Board regulations.
Ensures that sanitary sewer overflows are minimized and contained to the extent possible so that public waters are not impacted.
Ensures that all fire hydrants (other than those clearly marked as "out of service") are properly maintained and in service at all times, and informs the Fire Department of any fire protection system components that may not meet flow and pressure requirements.
Coordinates water and sewer collection operations with the needs of the public, outside agencies, and other City departments, and receives, investigates, and responds to public inquiries, concerns, and complaints, and requests for service.
Assists the Director with budget preparation and performs other administrative work as assigned.
Assists the Director with strategic planning activities to ensure that the water and sewer systems are prepared to meet current and future system demands.
Utilizes modern technology and practices, e.g., SCADA Historian software and asset management, to their full capacity in all aspects of Utilities O&M.
Works cooperatively with City staff, residents, businesses, property owners, and other utilities and outside agencies to address and resolve issues of concern.
Ensures that the City's water and wastewater system standards are up to date, and confers with developers and contractors as needed to ensure that the standards are met.
Identifies electrical and mechanical maintenance needs in the utility system and initiates proper action to resolve the problems.
Identifies water mains and appurtenances maintenance needs in the utility system, and initiates proper action to resolve the problems.
Ensures that emergency staff is available 24 hours a day, 7 days a week, to take necessary action.
Ensures that the meter reading program meets its goals with timely and accurate readings.
Responsible for efficient meter repair and replacement, and services related to meter activation and shutoff.
Oversees the testing and approval of backflow prevention devices.
Oversees the development of schedules and establishment of assignment priorities for the water field maintenance and construction section, as well as the utilities operations and maintenance section.
Develops and maintains specifications for water and sewer system equipment and recommends major purchases.
Responsible for interaction with all regulatory agencies related to the operation and maintenance of the water distribution system and sewer collection system.
Prepares and maintains records and forms, as well as all required reports to regulatory agencies, related to areas of responsibility. Prepares all correspondence needed to ensure effective coordination between the Utilities operations and maintenance, U&ES Department, other City departments, and the general public.
Works collaboratively with Utilities Engineers to review and evaluate construction plans, drawings and specifications related to water and sewer system infrastructure projects including mechanical, electrical, and instrumentation systems. Prepares comprehensive written comments to clearly articulate issues and concerns.
Responsible for operation and maintenance activities for transfer of water from Hetch Hetchy aqueduct turnouts to the City's distribution system, maintenance of emergency wells, water pump stations, reservoirs, emergency interties and pressure regulating stations.
Ensures that the City's water system emergency assets, water wells, regional interties, local interties and emergency equipment are ready for deployment at all times.
Participates in interviewing and selection of new employees, and training of employees in work procedures, standards and safety practices.
Prepares at least annual performance evaluations for all directly assigned staff, and ensures that same is prepared for all staff under the position's indirect supervision.
Prepares and provides input into employee performance evaluations, conducts counseling on work-related issues, and makes recommendations regarding discipline.
Serves as the highest safety officer for U&ES, ensuring that all safety standards, including Cal OSHA requirements, are met in a thorough and efficient manner and striving to minimize workplace injuries. Chairs the U&ES Department's Safety Committee.
Performs other related duties as assigned.

Benefits

Vacation - 80 hours minimum
15.5 Paid Holidays
Generous employer contribution for Health, Dental and Vision coverage
CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
Life and Disability Insurance and Paid Leave
Flexible Spending Accounts
Tuition Reimbursement
Health and Wellness Reimbursement
Professional Development Reimbursement
457 Deferred Compensation Plan (employee paid)