Utilities Labor Crew Chief II - Construction

City of Charlotte

3d•$24 - $30

About The Position

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment. JOB SUMMARY: This position supervises utility crews who perform construction, maintenance, and repair of water distribution and wastewater collection systems for Charlotte Water. Work involves performing lead and skilled to semi-skilled tasks in maintaining and repairing water and wastewater collections systems; providing daily reports; ensuring employees follow safety and work rules in accordance with regulations and policies; and auditing work of technicians. This position also participates, depending on assigned area, in repairing and installing water and sewer lines; cutting out manhole right-of-way’s; cleaning sewer lines; and testing and repairing meters and water hydrants.

Requirements

High school diploma or GED from an accredited school; college coursework preferred.
Five (5) years of related work experience preferably experience as a Utilities Technician including one (1) year of supervisory experience.
Requires a valid driver’s license. Must obtain and maintain a City Driver’s Permit.
Requires a valid Class A commercial driver’s license (CDL) with tanker endorsement (or obtain within 90 days of hire).
Depending on assigned area, requires one or more of the following certifications (or ability to obtain within required time of hire): AWWA Customer Service; Grade I Wastewater Collection; Grade 2 Sewer certification; Grade C Water Distribution; NC AWWA Water Meter Technician.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.
Knowledge of safety practices and emergency response procedures.
Knowledge of proper customer service.
Knowledge of conflict resolution techniques.
Knowledge related to assigned field area.
Skill in using basic hand and power tools.
Skill in operating light, medium, and heavy equipment and trucks.
Skill in communicating, both orally and in writing.
Ability to follow oral and written directions.
Ability to read and interpret top and street maps.
Ability to work as a team member.
Ability to train others.
Ability to plan and schedule short-term work.
Ability to assign and review work of others.
Ability to work under tight deadlines or emergency situations.
Ability to establish and maintain effective work relationships with supervisors, coworkers, and the general public.
Ability to coach and motivate others.

Responsibilities

Performs lead, skilled, and semi-skilled tasks related to repair and maintenance of wastewater collection and water distribution systems; cleans pipes; exercises and repairs water valves; repairs and installs fire hydrants; installs and fixes house/building connections and trench boxes; and acts as first responders to SSOs.
Identifies hazards to determine if job can be performed safely; sets up safety zones; conducts required safety checks for work in confined spaces. Serves as the competent person on the job site.
Checks elevations for proper grade; installs proper trenching and shoring; excavates areas to proper elevation; restores area to its previous condition; remediates spills; and locates infrastructure.
Clears easements for manholes; cuts manholes; cleans off street sewer lines; and cleans sewer mains.
Utilizes the following: mini excavators, jetters, hydraulic generators for hydrant and valve trucks, rodders, and vac machines.
Utilizes the following: hand and power tools; forklifts; backhoes; flatbeds; front end loaders; dump trucks; street saws, Ram X, TV camera.
Gathers data and information; completes and enters work orders; maintains records and prepares reports; and assists in planning a job. Conducts pre-trip and post trip truck checks. Conducts and documents job safety requirements. Makes decisions concerning City Right of Ways and traffic control.
Functions in a leadership and supervisory role onsite; assigns and reviews work of other work team members; trains other personnel; and serves as a competent person on jobsite. Is responsible for completing performance reviews for crew members. Helps to develop skills improvement plans for employees not meeting standards.
Enters and completes work orders in system making sure all costs are accounted for including materials, equipment, and labor.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
Trains new and existing crew member on policies and procedures, on how to execute and complete a variety of service orders, on how to use related computer equipment; and on how to operate related machinery. Reviews work assigned for completion and quality; inspects manholes.
Evaluates material, labor, and equipment requirements for daily tasks; acquires necessary equipment and materials. Responds to customer inquiries and issues.
Responds to emergencies and works a rotating on-call schedule.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff.
Performs other related job duties as assigned. Responsible for documenting mid-year and annual performance evaluations of assigned employees