Utilities Labor Crew Chief I - Rapid Response

City of Charlotte•Charlotte, NC

18d•$24 - $26•Onsite

About The Position

This position supervises assigned crew with the primary responsibility of responding to sewer lateral blockages, sewer main blockages, and manhole inspections. This position responds to more complex issues for assistance, identifies hazards, conducts safety checks, and ensures compliance with safety and City regulations and policies.

Requirements

High school diploma or GED from an accredited school; technical or vocational school preferred.
Three (3) years of related work experience, preferably experience as a utilities technician, and including one (1) year of supervisory experience.
Requires a valid Driver’s License.
Must obtain and maintain a City Driver’s Permit.
Requires (or obtains within 90 days of hire) a Class A commercial driver’s license (CDL – with tanker endorsement).
Requires (or obtains within 12 months of hire) Grade I Wastewater Collection or Grade C Water Distribution certification.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.
Knowledge of proper safety practices and emergency response procedures.
Knowledge of customer service methods.
Skill in communicating, both verbally and in writing.
Skill in resolving conflict.
Skill in using base hand and power tools.
Skill in operating light to heavy equipment and trucks.
Ability to work as a team member.
Ability to follow oral and written instructions.
Ability to read and interpret topo maps and street maps.
Ability to train other personnel.
Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
Ability to supervise employees.

Responsibilities

Leads and supervises utility technicians on jobsite and performs lead, skilled, and semi-skilled tasks related to the repair and maintenance of wastewater collection systems.
Utilizes sewer jetters, nozzles, and sewer inspection cameras.
Enters and completes work orders in WAM.
Identify, knockdown, and report Sanitary Sewer Overflows (SSOs). This includes estimating total gallons spilled, duration, and cause. Assist in remediation process after SSOs.
Responds to customer inquiries and issues.
Makes decisions regarding private or public sewer issues by referencing city right of ways, easements, and maps.
Assigns and reviews work of other team members; trains other personnel; and serves as a competent person on jobsite.
Coaches and motivates crew members by communicating needs and expectations through proper training.
Participates and provides input in staffing decisions.
Evaluates performance; mentors’ staff; and aids with career development.
Performs other related duties as assigned.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff.