Utilities Distribution Shift Leader

City of Mesa (AZ)•Mesa, AZ

48d

About The Position

The Utilities Distribution Shift Leader is responsible for supervising and participating in the activities of the Utilities Control Center. The employee in this class supervises, completes performance evaluations, schedules, assigns tasks, coordinates, and reviews the work of Utilities Distribution Controllers and Operators who: monitor the City's water, gas, wastewater and electric systems; respond to emergencies and alarms; dispatch field staff; operate and control the water system pumping, storage, and pressures; and staff the 24/7 emergency hotline for all four utilities and provide coverage for multiple city departments for afterhours and weekend calls and dispatch. The employee in this class is the first point of escalation for internal and external customers that interact with the Utilities Control Room and is expected to handle these situations with professionalism and tact. The Utilities Distribution Shift Leader is expected to exhibit leadership, facilitate teamwork, schedule training, and provide clear written and verbal communication to Controllers and Operators to ensure: consistent, energy efficient, and reliable system operation; and appropriate response to alarms, emergencies, and inquiries following established protocols. The employee in this class performs related duties as required. This class is distinguished from the Utilities Distribution Controller class by having greater decision-making authority, as well as supervisory responsibility over the Controllers. This class is supervised by the Utilities Control Center Supervisor who reviews the employee's work through meetings, conferences, and reports regarding results achieved and problems encountered. This class must be available on a rotating basis, 24/7, to answer questions regarding unique, abnormal, or emergency situations in the control room. This position is subject to call-out or callback due to emergencies or staff shortages in order to facilitate and sustain control room operation. This position will be responsible for working Controller shifts as necessary during staff shortages. This class is FLSA nonexempt. Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Requirements

Any combination of training, education, and experience equivalent to four years full-time employment in a water supply system, water treatment plant, or closely related experience, including one year of operating a personal computer (PC) or computerized control or data system;OR two years full-time employment with the City of Mesa as a Utilities Distribution Controller.
Must possess a Grade III (or higher) Water Treatment System Operator or Water Distribution System Operator certification from the Arizona Department of Environmental Quality (ADEQ) or equivalent certification from another state through reciprocity with Arizona by application date.
Certification through reciprocity must be obtained within three months of hire or promotion date.
Must obtain Grade IV Water Treatment System Operator or Water Distribution System Operator certification from the ADEQ within 12 months of hire or promotion date.
Must obtain certification as a gas system operator in accordance with 49 Code of Federal Regulations (CFR) within one year of hire or promotion date.
Must complete Department of Transportation (DOT) Reasonable Suspicion Training for supervisors within 30 days of supervisory assignment of DOT safety-sensitive employees.
Must be available on a rotating basis, 24/7

Nice To Haves

Two years of supervisory experience.

Responsibilities

Supervising and participating in the activities of the Utilities Control Center
Supervising, completing performance evaluations, scheduling, assigning tasks, coordinating, and reviewing the work of Utilities Distribution Controllers and Operators
Monitoring the City's water, gas, wastewater and electric systems
Responding to emergencies and alarms
Dispatching field staff
Operating and controlling the water system pumping, storage, and pressures
Staffing the 24/7 emergency hotline for all four utilities and provide coverage for multiple city departments for afterhours and weekend calls and dispatch
Being the first point of escalation for internal and external customers that interact with the Utilities Control Room
Exhibiting leadership, facilitate teamwork, schedule training, and provide clear written and verbal communication to Controllers and Operators
Ensuring consistent, energy efficient, and reliable system operation
Ensuring appropriate response to alarms, emergencies, and inquiries following established protocols
Answering questions regarding unique, abnormal, or emergency situations in the control room
Working Controller shifts as necessary during staff shortages