Utilities Customer Service Supervisor MC
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About The Position
The Utilities Customer Service Supervisor manages all activities related to the City's water and wastewater customer accounts. This includes managing customers' utility accounts, collecting utility payments, overseeing the Call Center, producing utility bills, coordinating with the field staff for meter routes, coordinating the new construction installations and inspections, and payments pursuant to contracts for water and sewer line extensions. Works closely with Utilities Services Field Supervisor with regards to service orders, downloading field information and performance statistics. This position is responsible for training and supervising Utilities Service Specialists. This position has a very high level of fiscal impact on the City's revenue stream and is liable for correct accounting procedures on a daily basis. Approximately half the City's revenue is generated through these operations.
