Utilities Administrator

Freeport-McMoRan•Ajo, AZ

6d•$95,500 - $134,000

About The Position

At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority, all opinions are valued, and people are empowered to grow in their career. Apply Today! The position serves as a primary point of contact for customer inquiries and service complaints, ensuring timely and effective resolution of customer concerns. The role will support community engagement strategy. This role also covers administrative leadership, oversight, and support across electric, water, and wastewater utility operations and maintenance. This role ensures compliance with safety and environmental standards, supports operational and maintenance planning, manages billing system performance, and drives customer service excellence. This position analyzes operational and financial data, supports forecasting efforts, and identifies cost-saving opportunities. In this role, you ensure prompt communication regarding service impacts or resolutions and support community engagement strategy while providing administrative leadership for electrical, water, and wastewater utilities. You support the planning, scheduling, and coordination of operations and maintenance, while overseeing documentation, regulatory reporting, administrative workflows, track and report KPIs. As the Utilities Administrator, you promote safe and reliable utility operations in compliance with environmental and regulatory requirements, including the administration of all mandated programs by the Arizona Corporation Commission. You administer and maintain the billing system, ensure accuracy of billing records, meter data, and account adjustments and coordinate data flow between operations, metering, and customer billing. You also contribute to strategic planning and budgeting, and controlling expenditures and schedules for operations, maintenance and project execution for all initiatives within the utility. Develop and evaluate justifications for capital work plans and funding requests, and provide direction to administrative and technical personnel, evaluate contracts and invoices, coordinate with external resources (environmental health and safety, accounting, legal, global supply chain, etc.), and perform other duties as requested.

Requirements

Bachelor’s Degree in an engineering, business administration, or other applicable discipline AND eight (8) years of operational experience, including supervisory or leadership capacity in a utility, municipality, customer service or community relations orientated business, OR
Master’s degree AND five (5) years of administration experience, including supervisory or leadership capacity in a utility, municipality, customer service or community relations orientated business
Strong administrative, organizational, and analytical skills
Strong communications skills, both written and oral
Strong critical thinking and analytical skills, adept resolving day-to-day questions/problems as well as synthesizing many data inputs to develop insights and enhance decision making and forecasting
Proficient in MS Office (Excel, Word, PowerPoint)
Adept to learning new systems, computer applications, and complex processes.
Skilled in budget preparation, monitoring and administration
Ability to develop and maintain awareness of occupational hazards and safety precautions
Skilled in following safety practices and recognizing hazards
Candidates may be required to pass a medical exam.
Candidates must pass all required training and/or testing.
Employees may be required to work a non-standard schedule, which may include shift work (other than day shift) at a 24/7, 365-day operation.
Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing and on-going drug and alcohol testing, as allowed by applicable laws.

Nice To Haves

Experience in water, energy or utility operations
ADEQ Operator Certifications (Grade 2+ - Distribution, Treatment, Wastewater)
Bilingual English and Spanish

Responsibilities

Serves as a primary point of contact for customer inquiries and service complaints
Supports community engagement strategy
Provides administrative leadership, oversight, and support across electric, water, and wastewater utility operations and maintenance
Ensures compliance with safety and environmental standards
Supports operational and maintenance planning
Manages billing system performance
Drives customer service excellence
Analyzes operational and financial data
Supports forecasting efforts
Identifies cost-saving opportunities
Ensures prompt communication regarding service impacts or resolutions
Supports the planning, scheduling, and coordination of operations and maintenance
Oversees documentation, regulatory reporting, administrative workflows
Tracks and reports KPIs
Promotes safe and reliable utility operations in compliance with environmental and regulatory requirements
Administers all mandated programs by the Arizona Corporation Commission
Administers and maintains the billing system
Ensures accuracy of billing records, meter data, and account adjustments
Coordinates data flow between operations, metering, and customer billing
Contributes to strategic planning and budgeting
Controls expenditures and schedules for operations, maintenance and project execution for all initiatives within the utility
Develops and evaluates justifications for capital work plans and funding requests
Provides direction to administrative and technical personnel
Evaluates contracts and invoices
Coordinates with external resources (environmental health and safety, accounting, legal, global supply chain, etc.)
Performs other duties as requested