UTIL FIELD SVC TECH

This class is responsible for performing customer field services for the Metering Services Department of the Public Works Commission. Responsibilities include, but are not limited to, responding to customer inquiries and complaints; completing field activities in a Work Management System according to service locations to optimize efficiency; checking/inspecting water and electric meters; determining/analyzing meter voltages; resolving/reporting emergency electric and water situations; logging/distributing work orders; replacing/installing/removing meters for electric/water services; delivering/explaining service agreements/notices/meter readings to customers; utilizing handheld device to determine functionality of AMI meters; analyzing functionality of meter to determine meter change requirement; preparing/maintaining records/reports within Excel; identifying and locating problems and determining appropriate remediation methods; using laptop to access GIS drawings; reporting incidents of meter tampering for further review/investigation; investigate and possibly repair water leaks within PWC domain; investigate some meter alerts; working meter change-out programs; Daily truck inspections; maintaining/requesting servicing of vehicles; driving operating vehicles in performing work assignments/responsibilities; maintaining inventory of tools/equipment/materials/supplies on the truck; rechecking meters challenged by customers/skipped accounts/priority readings; locating meters with metal detector; checking meters involving high readings, high/low water pressure; working meter change-out programs; working with/troubleshooting/resolving problems with automated meter reading units; utilizing Mobile Data Terminals (MDT’s); extended hours and on-call availability are required. Operates under the direct supervision of the Utility Field Service/Loss Control Supervisor, in accordance with established policies and procedures. Performs related work as required.