UTIL FIELD SVC TECH

PWC Careers•Fayetteville, NC

3d•$19 - $25

About The Position

This class is responsible for performing customer field services for the Metering Services Department of the Public Works Commission. Responsibilities include, but are not limited to, responding to customer inquiries and complaints; completing field activities in a Work Management System according to service locations to optimize efficiency; checking/inspecting water and electric meters; determining/analyzing meter voltages; resolving/reporting emergency electric and water situations; logging/distributing work orders; / replacing/installing/removing meters for electric/water services; delivering/explaining service agreements/notices/meter readings to customers; utilizing handheld device to determine functionality of AMI meters; analyzing functionality of meter to determine meter change requirement; preparing/maintaining records/reports within Excel; identifying and locating problems and determining appropriate remediation methods; using laptop to access GIS drawings; reporting incidents of meter tampering for further review/investigation; investigate and possibly repair water leaks within PWC domain; investigate some meter alerts; working meter change-out programs; Daily truck inspections; maintaining/requesting servicing of vehicles; driving operating vehicles in performing work assignments/ responsibilities; maintaining inventory of tools/equipment/materials/supplies on the truck; rechecking meters challenged by customers/skipped accounts/priority readings; locating meters with metal detector; checking meters involving high readings, high/low water pressure; working meter change-out programs; working with /troubleshooting/resolving problems with automated meter reading units; utilizing Mobile Data Terminals (MDT’s); extended hours and on-call availability are required. Operates under the direct supervision of the Utility Field Service/Loss Control Supervisor, in accordance with established policies and procedures. Performs related work as required.

Requirements

Good knowledge of safety rules, regulations, procedures
Working knowledge of street layout/meter locations in the service areas
Working knowledge of the Commission’s policies regarding utilities/field services/procedures/processes
Skill in the use/maintenance of tools/equipment and supplies used in field services work
Skill in installing/removing/replacing and programming AMI meters
Ability to analyze meter voltages
Ability to determine if meters are operational
Ability to work independently within schedule & to cover assigned route
Ability to assess/resolve/report emergency metering situations
Skill in detecting meter tampering/utility consumption irregularities
Working knowledge of meter reading/services
Knowledge of the functional operation of meters
Ability to complete field activities with a greater than 99.5% accuracy
Skill in the use of meter equipment
Skill in operating computerized system support the hand held terminals
Ability to read/record meter readings accurately/report related conditions
Good knowledge of meter reading/services of how meters are installed
Ability to handle problems/situations with customers/employees with tact and courtesy
Ability to use sound judgment/recommendations in making decisions
Ability prepare/maintain/retain records
Basic Microsoft Office skills
Ability to use GIS for location of meters
Ability to communicate effectively orally and in writing
Ability to develop/maintain courteous effective working relationship with the public and all level of employees
Graduation from high school or possession of a high school equivalency diploma
Functional Employment Test (FET) required
Must possess/maintain a valid North Carolina Driver’s License
Must be able to perform the essential functions of the position

Responsibilities

Responding to customer inquiries and complaints
Completing field activities in a Work Management System according to service locations to optimize efficiency
Checking/inspecting water and electric meters
Determining/analyzing meter voltages
Resolving/reporting emergency electric and water situations
Logging/distributing work orders
Replacing/installing/removing meters for electric/water services
Delivering/explaining service agreements/notices/meter readings to customers
Utilizing handheld device to determine functionality of AMI meters
Analyzing functionality of meter to determine meter change requirement
Preparing/maintaining records/reports within Excel
Identifying and locating problems and determining appropriate remediation methods
Using laptop to access GIS drawings
Reporting incidents of meter tampering for further review/investigation
Investigating and possibly repairing water leaks within PWC domain
Investigating some meter alerts
Working meter change-out programs
Daily truck inspections
Maintaining/requesting servicing of vehicles
Driving operating vehicles in performing work assignments/ responsibilities
Maintaining inventory of tools/equipment/materials/supplies on the truck
Rechecking meters challenged by customers/skipped accounts/priority readings
Locating meters with metal detector
Checking meters involving high readings, high/low water pressure
Working meter change-out programs
Working with /troubleshooting/resolving problems with automated meter reading units
Utilizing Mobile Data Terminals (MDT’s)
Extended hours and on-call availability are required