USON AP Customer Account Analyst

McKesson•Irving, TX

23d•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. FSS Overview : Are you ready to be a pivotal force in Advancing Health Outcomes For All®? Join the Financial Services and Solutions (FSS) organization, where our focus is being a strategic business partner who creates value, provides efficiency, and ensures compliance for McKesson. In FSS, you'll gain exposure to all McKesson businesses while growing as a finance professional and fostering collaborative relationships with internal and external customers. Our high employee engagement scores reflect a vibrant and diverse workplace where your contributions have a tangible impact on the enterprise. If you're passionate about making a real difference and want to be part of a dedicated team that values professional growth, FSS is the place for you. Join us and energize your career with endless opportunities! The right candidate to join our FSS team can demonstrate the following competencies: embrace digital transformation, diverse and inclusive collaboration, strategic and analytical thinking, adaptability and growth mindset, and clear and impactful communication. Role Summary : 1. Customer Service point of contact for assigned US Oncology region and suppliers for all inquiries related to payments, Travel, Expense, and purchasing needs Provide timely response of incoming support cases by The US Oncology Network practices and suppliers in designated systems (Salesforce, Service-Now) Monitor invoices while processing through workflow and resolve exceptions in designated workflow queues Provide support for travel & expense report processing Deliver measurable value to The US Oncology Network practices and suppliers 2. Leverage data, reporting, and system insights to analyze root causes of recurring issues and propose sustainable process improvements and automations that reduce manual effort and rework Define, track, and execute quarterly operational objectives aligned to USON Accounts Payable priorities, communicating progress, risks, and outcomes to key stakeholders. Partner with appropriate stakeholders drive process improvements and provide support as required Drive continuous enhancements to accounts payable processes Produce and analyze ad-hoc reporting and share recommendations and actionable insights Ensure assigned accounts payable activities are performed in compliance with SOX requirements by adhering to documented controls, supporting audit requests, and maintaining appropriate evidence and documentation. 3. Partner with outsourcing provider for level 2 escalations/inquiries (Genpact) Resolve escalations raised by Genpact while providing clear coaching, root‑cause feedback, and documented guidance to enable future independent resolution and reduce repeat issues. 4. Maintain appropriate levels of communication with all levels of the organization and across The US Oncology Network Collaborate with finance and accounting teams to ensure appropriate recording of expenses Communicate effectively with senior leaders by providing concise, data‑driven updates on performance trends, escalations, risks, and improvement initiatives. 5. Perform other duties as assigned to support the organization Proactively support departmental and enterprise initiatives that advance Accounts Payable effectiveness, scalability, and long‑term value for The US Oncology Network. General Responsibilities Cultivates and maintains a diverse and inclusive culture, encouraging healthy debate from multiple perspectives Collaborate and grow strong relationships with internal and external stakeholders Embrace and model I2CARE and LEADRx behaviors. Drive operational maturity by identifying automation and self-service capabilities with a focus on enterprise-oriented solutions Work well in a high-pressure environment, ensuring that work is completed in an accurate and timely fashion Problem solving, decisiveness, and resolution management.

Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.
Embrace Digital Transformation : Demonstrate a strong digital mindset by actively seeking and implementing technological solutions to enhance business processes and drive innovation within the team.
Diverse and Inclusive Collaboration : Foster a collaborative environment that values diversity and inclusion. Build and sustain positive relationships with stakeholders from varied backgrounds to drive professional growth and organizational success.
Strategic and Analytical Thinking : Exhibit strong business acumen by staying informed about industry trends and aligning projects with broader organizational goals. Use data-driven insights to make informed decisions and influence positive change.
Adaptability and Growth Mindset : Show adaptability in the face of change and a willingness to take on challenges. Continuously seek learning opportunities and demonstrate resilience to maintain high performance and support team dynamics.
Clear and Impactful Communication : Communicate complex information clearly and persuasively across all levels of the organization. Utilize storytelling to effectively convey ideas and drive key initiatives forward.

Nice To Haves

Proven experience in automating processes, process improvement, and data driven root cause analysis.
Strong understanding of financial processes and the ability to ensure accuracy in financial reconciliation.
Intermediate proficiency with Excel reporting analysis and pivots.

Responsibilities

Customer Service point of contact for assigned US Oncology region and suppliers for all inquiries related to payments, Travel, Expense, and purchasing needs Provide timely response of incoming support cases by The US Oncology Network practices and suppliers in designated systems (Salesforce, Service-Now)
Monitor invoices while processing through workflow and resolve exceptions in designated workflow queues Provide support for travel & expense report processing Deliver measurable value to The US Oncology Network practices and suppliers
Leverage data, reporting, and system insights to analyze root causes of recurring issues and propose sustainable process improvements and automations that reduce manual effort and rework
Define, track, and execute quarterly operational objectives aligned to USON Accounts Payable priorities, communicating progress, risks, and outcomes to key stakeholders.
Partner with appropriate stakeholders drive process improvements and provide support as required
Drive continuous enhancements to accounts payable processes Produce and analyze ad-hoc reporting and share recommendations and actionable insights Ensure assigned accounts payable activities are performed in compliance with SOX requirements by adhering to documented controls, supporting audit requests, and maintaining appropriate evidence and documentation.
Partner with outsourcing provider for level 2 escalations/inquiries (Genpact) Resolve escalations raised by Genpact while providing clear coaching, root‑cause feedback, and documented guidance to enable future independent resolution and reduce repeat issues.
Maintain appropriate levels of communication with all levels of the organization and across The US Oncology Network Collaborate with finance and accounting teams to ensure appropriate recording of expenses Communicate effectively with senior leaders by providing concise, data‑driven updates on performance trends, escalations, risks, and improvement initiatives.
Perform other duties as assigned to support the organization Proactively support departmental and enterprise initiatives that advance Accounts Payable effectiveness, scalability, and long‑term value for The US Oncology Network.
Cultivates and maintains a diverse and inclusive culture, encouraging healthy debate from multiple perspectives Collaborate and grow strong relationships with internal and external stakeholders Embrace and model I2CARE and LEADRx behaviors.
Drive operational maturity by identifying automation and self-service capabilities with a focus on enterprise-oriented solutions Work well in a high-pressure environment, ensuring that work is completed in an accurate and timely fashion Problem solving, decisiveness, and resolution management.