Usher | Part-Time | CFG Bank Arena

Oakview Group•Baltimore, MD

67d•$18•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary An usher is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting lice entertainment environment. This role pays an hourly rate of $18. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue #4 Worldwide Highest Grossing Venue - Billboard Magazine #4 Venue of the Year in North America - Venues Now CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 135+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Requirements

70% event availability commitment. Event requirement is subject to change with notice
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills.
Ability to handle stressful situations
Must be 18 years of age or older

Nice To Haves

Previous experience in a customer service-based industry is preferred
Previous experience within a sports, entertainment, or related field is preferred

Responsibilities

Proactively welcome guests and answering questions
Identify opportunities to create memorable experiences for guests
Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with "duplicate tickets"
Provide directions to ticketed seats and other arena locations
Preventing guest from moving from one seat to the next
Respond to and/or escalate guest complaints, concerns, and compliments
Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
Effectively communicate safety and security measures
Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance
Perform other duties and responsibilities as assigned
Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.