Usher/Ticket Taker

Live Nation • Raleigh, NC

231d

About The Position

Coastal Credit Union Music Park and Red Hat Amp. are is seeking ushers, greeters, or ticket takers to assist with making guest experiences great. As an usher, greeter, or ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during and after the show.

Requirements

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting, and carrying 25 lbs.+.
• Ability to work in various weather conditions, including rain and heat.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodation.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials in restricted areas.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste, collecting recycling, and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by management.

What This Job Offers

• Job Type: Part-time
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED