USHER/TICKET TAKER

Hollywood Casino at Charles Town Races • WV

91d

About The Position

At PENN Entertainment, you’ll be part of an exciting industry where the days and nights are fast-paced. You will work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. The position involves verifying ticket information, checking tickets, ushering guests, answering questions about events, explaining promotions, and maintaining compliance with regulatory standards.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• One year of customer service experience preferred.
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
• Excellent verbal communication and interpersonal skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Verifies ticket information to ensure guests are at appropriate event and in appropriate seat or section of the Event Center.
• Checks tickets and ushers guests to the appropriate seat in the Event Center.
• Answers any questions that Event Center guests may have about the event including but not limited to event information, location, and casino offerings.
• Explains promotions and provides accurate information about the casino, hotel, and food and beverage outlets to guests upon request.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Maintains knowledge of property information.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Performs all other duties as assigned.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs designed to support financial, physical, and mental well-being.
• Paid time off earned according to local policy.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees