Usher/Ticket Taker- Pier 6

ASM Global • Baltimore, MD

97d • $19

About The Position

The Usher/Ticket Taker position is essential for ensuring the smooth operation of events such as concerts, sporting events, and other public gatherings. This role involves greeting and assisting guests, checking tickets, and maintaining a safe and enjoyable environment for all attendees. The position requires a proactive approach to guest interactions and the ability to handle various situations that may arise during events.

Requirements

• Must be 18 years of age or older.
• High School degree or equivalent is required.
• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.

Responsibilities

• Enthusiastically greet guests and provide event and arena information.
• Escort guests to their sections/seats, frequently when the arena bowl is dark.
• Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Identify and respond to emergencies, involving Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Work hours include days, nights, weekends, and holidays, meeting all call times as set by management.
• Perform other duties and unexpected needs as assigned by management.

Benefits

• Compensation of $19.50/hour

What This Job Offers

• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED