Part-Time User Support Technician

Arab National Bank•Amarillo, TX

About The Position

Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank. Maintain a positive attitude and provide team support. Answer incoming support calls, help desk tickets and emails to insure first call resolution on issues. Providing Level 1 phone/remote Support. Updates and follows up with customers until solution is resolved and ensures customer is satisfied with the resolution.

Requirements

An Associate Degree in Computer Science, Information Technologies or A+ equivalent certification is required. Bachelor's degree preferred; however, related work experience may be substituted for educational requirements.
Must have excellent verbal communication skills
Must have working knowledge of personal computers and business software applications as well as excellent knowledge in Microsoft Office products is required.
Must be able to type 40 to 50 w.p.m.
Must be able to handle multiple issues simultaneously while maintaining a positive helpful attitude.
Ability to work independently or in a team environment.
Additional time may be included for outages, projects, and other User Support Desk related responsibilities to be completed