User Support Technician I - (Harnett CI)
About The Position
The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Salary Range: $54,657 - $81,986 Reporting to the Administrative Officer III, this position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users' technical needs. Job responsibilities include, but are not limited to, the following:
Requirements
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Working knowledge of software and hardware installation processes and procedures.
- Knowledge of system security protocols.
- Associate's degree in computer science or an IT related field from an appropriately accredited institution Or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience) Or An equivalent combination of education and experience
Nice To Haves
- Current DAC Employee
- Experience with electronic health records system (HERO)
- Experience setting up and troubleshooting video tele-psychiatric clinics
- OPUS experience
Responsibilities
- Interacting with a broad range of users which requires strong communication skills and the ability to use a variety of technical resources for providing technical support.
- Setting up and installing computer hardware, software, and/or peripheral equipment.
- Performing minor repairs to hardware, software, and/or peripheral equipment. Imaging and/or reimaging CPUs. Loading software and databases.
- Conducting computer diagnostics to determine the nature of problems.
- Assigning and/or updating User Profiles.
- Troubleshooting network login (Active Directory) setups, password resets, and Email/FIORI logins (North Carolina Identity Management System). Troubleshooting tablets used for electronic rounds.
- Recommending the purchase and/or repair of equipment.
- Conducting minor repairs to Copiers and/or Fax Machines.
- Training staff on how to use a computer and/or related equipment.
- Working with maintenance staff on wiring needs for the facility computers.
- Maintaining inventory of computers and computer related hardware/software, to include assigned laptops. Performing monthly and quarterly inventory of all computer assets.
- Performing other Administration duties as assigned
Benefits
- Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
