User Support Technician I - (Columbus CI)
About The Position
The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Reporting to the Administrative Officer II, this position requires basic knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs.
Requirements
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Working knowledge of software and hardware installation processes and procedures.
- Knowledge of system security protocols.
- Associate's degree in computer science or an IT related field from an appropriately accredited institution Or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience) Or An equivalent combination of education and experience
Responsibilities
- Interacting with a broad range of users, requiring strong communication skills and using technical resources to provide support.
- Setting up, installing, and/or repairing computer hardware, software, and/or peripheral equipment, including copiers and fax machines.
- Imaging/reimaging CPU’s, loading software and databases, and assigning and/or updating User profiles.
- Conducting computer diagnostics to determine the nature of problems and troubleshooting tablets used for electronic rounds.
- Troubleshooting network logins, (Active directory) setups, password resets, and Email/Beacon logins (North Carolina Identity Management System).
- Recommending the purchase and/or repair of equipment and working with maintenance staff on wiring for facility computers.
- Training staff on the use of computer(s) and related equipment.
- Performing and maintaining monthly and quarterly inventory of all computer assets, including related hardware, software, and assigned laptops.
Benefits
- Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
