User Support Specialist - IHP

Brigham and Women's Hospital • Boston, MA

95d • $21 - $31

About The Position

The MGH Institute of Health Professions is on the lookout for a dynamic User Support Specialist. In this role, you'll be at the heart of the Institute's technology operations, managing and supporting a range of tech resources like computers, printers, and classroom AV equipment. Reporting to the Director of Technology and Web Services, you'll offer hands-on technical support to students, faculty, and staff. Your day-to-day tasks will include installing and repairing equipment, setting up and operating tech resources, troubleshooting issues, and maintaining software. Are you ready to be the go-to tech expert at MGH? If so, this could be the perfect fit for you!

Requirements

• Associate's Degree or higher.
• 1-3 years of experience.
• Bachelor's degree preferred or related field.
• Solid understanding of computer hardware and software and the ability to troubleshoot computer and software problems.
• Familiarity with Microsoft operating system and Apple operating system.
• Basic knowledge of MS Office suite.
• At least 1 year of experience that includes customer service and help desk support.
• Experience and skill in the support of Audio Visual equipment and associated software.
• At least one year of experience in Audio Visual production and sound is a plus.

Responsibilities

• Assists with the installation, maintenance, repair of hardware, software, audio visual equipment and related peripherals.
• Serve as a resource in support of the Institute's Help Desk requests.
• Ensures the maintenance of all computers, printers, learning resources, software, classroom audio visual technology and lab technology and simulation resources.
• Installs upgrades to hardware and software.
• Makes recommendations regarding upgrades and replacement of technology-related equipment.
• Attends classes and seminars to enhance knowledge of equipment and operating systems.
• Other duties as assigned by the Director of Technology and Web Services.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees