User Support Services Specialist (Confidential)
Rutgers University•Piscataway, NJ
217d•$79,013 - $120,890
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About The Position
Rutgers, The State University of New Jersey is seeking a User Support Services Specialist for the Office of Information Technology. This position provides user support at the OIT Help Desk and through various support channels, oversees supervisory tasks including staff hiring, training and development, user support documentation and quality assurance, handles phone calls to provide support to IT staff members, troubleshoots technical support concerns, assists with diagnosing problems, coordinates escalations and resolutions as appropriate, and provides in-person support as needed.
