Our User Support Team is responsible for providing timely, high-quality support to the TikTok community. Be it a forgotten account login credential or a technical issue, you will play a direct role in establishing TikTok as our users' favorite daily experience by responding in a warm, empathetic, and on-brand manner. This role requires a self-motivated individual who is proficient in using various proprietary tools and Standard Operating Procedures (SOPs) to resolve a wide range of user issues with a focus on first-touch issue resolution. Success will be determined by meeting or exceeding key metrics for productivity, quality, and user satisfaction. You will thrive in a fast-paced, self-led environment and possess a natural curiosity for investigating problems and identifying solutions. A high level of familiarity with the TikTok user experience is a plus. Our team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. It is possible that this role will be exposed to harmful content on a daily basis. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.