User Success Engineer

3DS Dassault Systems•Paso Robles, CA

49d•$70,000 - $130,000

About The Position

Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success. Open to any location with a DS office available.

Requirements

Bachelors in computer science or related field
Working knowledge of programming language concepts
Excellent customer service and communication skills, both verbal and written
Good trouble shooting skills
Ability to learn quickly and manage multiple priorities
Familiarity with Microsoft Windows environments, including MS Office
Knowledge of database systems; familiarity with Oracle and PL/SQL preferred
Familiarity with ERP and EDI a plus

Nice To Haves

Excellent communication, time management and teamwork skills
Must be a self-motivated team player who likes responsibility
Basic understanding of business functions
Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others)
Requires successful completion of EnterpriseIQ training and testing

Responsibilities

Review technical specifications and align specifications with customer business rules to design custom solutions
Completeness, quality and productivity of EDI Template production
Basic Template and After Parse Functionality
Business rule documents
Implementation instructions
Works closely with more senior EDI Technical Specialists
Analyze, diagnose, and provide technical solutions to software product issues
Import customer data, test and reproduce customer issues as needed
Design or modify SQL scripts and other custom applications and scripts
Test solutions prior to delivery to customer to ensure compliance with specifications and business rules
Escalate higher level customer issues to the appropriate personnel
Other responsibilities as assigned