Asset & Wealth Management, Wealth Product Design, User Researcher, Associate - Dallas
About The Position
The Wealth Product Design team is seeking a User Researcher to help ship best-in-class products with our product designers, product managers and technologists, while focusing on cultivating a culture of collaboration and growth. As the sole Researcher on the team, this individual will be a self-starter who can own and launch research programs and conduct studies to deliver insights on user needs and problems, workflows, and usability. They will be responsible for understanding, communicating user needs and reframing them into actionable insights that product and design teams can use to improve our products and services. Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design. Product Design The Wealth Management Design team is responsible for delivering tools and products, empowering clients and customers around the world to reach their financial goals. We are looking for designers who can dive into complex problems delivering intuitive and impactful products, while focusing on cultivating a culture of collaboration, exploration, and growth
Requirements
- Bachelor's degree required in research or business focused field (e.g. User Experience, Human Factors, Psychology, Anthropology, or related fields)
- 3+ years of experience in mixed-method user research, in the context of product management, interaction design, information architecture, and visual design for digital experiences
- Proven experience in a variety of research methods including qualitative (usability testing, contextual inquiry) and quantitative (survey design, max-diff, multivariate) methodologies
- Experience planning and facilitating workshops (hypothesis, concepting, design-thinking, insights) with stakeholders to generate impactful research insights
- Experience leveraging research software and tools (e.g. Usertesting.com, Qualtrics, Wevo and others)
- Experience with design software including Figma and working closely with design to build and test prototypes
- Ability to connect research findings from multiple projects/sources and provide insights on a higher order
Responsibilities
- Responsible for crafting research strategy, scoping and conducting research, and delivering actionable insights for strategic research programs within financial services
- Conduct competitive and comparative research and analysis to complement user research
- Leverage heuristics, Voice of the Customer (VoC), statistical analyses, and other insightful methods to triangulate user pain points
- Manage workload across multiple projects simultaneously in a fast-paced, collaborative environment
- Collaborate with designers, engineers, and product managers to balance the right process and methodologies with the relevant business goals to ensure research delivers impactful results throughout the product lifecycle
- Help drive user-centric product teams, strategy, processes and products
- Above all, be a passionate advocate for the user
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
