User Provisioning Analyst - ITS-Operational Security

University of Texas Medical Branch (UTMB)•Galveston, TX

6d•Remote

About The Position

This position will be a member of the Information Services Access Management team, which is the gatekeeper for the Identity Management system, facilitating account and user provisioning for a variety of applications in accordance with the controls that govern information security.

Requirements

Associate's degree or equivalent in a related field and two (2) years of related experience.
Excellent customer service skills
Excellent troubleshooting skills
Experience with Microsoft Office Suite
Communicates well, both written and verbal
Works well in a team-oriented environment but is able to work independently as needed.
Highly organized with an emphasis on detail
Good time management

Responsibilities

Responsible for creating accounts to grant access to various application systems. This includes adding, modifying, and removing users’ access on several applications in accordance with the controls that govern Information Services-Access Management.
Responsible for user access management, user provisioning, and troubleshooting user issues, de-provisioning, and maintenance of technical security controls for multiple applications.
Research, analyze, and provide solutions to routine issues with general direction for components of a system or application.
Collaborate with ISO (Information Security Office) to ensure that access management is working within the established security guidelines and is in adherence to the UT System policies and Texas Administrative Code.
Ensure required approvals are obtained before granting user access to an application or data.
Identify, design, and implement improvements for efficiency and enhanced security for work processes.
Assist in the development of processes to monitor and assess security compliance practices, monitor logical access, and participate in internal audits to determine if security objectives, processes, and controls are effectively applied, maintained, and performed as expected.
Provide analysis and prepare system documentation for access to existing and proposed procedures.
Complete audit requests that come in from campus, UT Systems, and other external entities.
Manage customer expectations to resolve access-related issues for a very large and diverse client population.
Provide customer support by participating in a weekly on-call rotation to respond to and address emergency access issues.
Assist in coordinating security implementation of system upgrades.
Collaborate with ITIM Administration to assist in addressing issues and modifying workflows as required.
Review and confirm work processes are documented and revised in a timely manner.
Collaborate with groups with complex access issues.
Adheres to internal controls and reporting structure.