User Migration Support Specialist (Microsoft 365) � Contract

Alphanumeric • Malvern, PA

2d • $33 - $37 • Onsite

About The Position

We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare . We are seeking hands-on, customer-focused IT support professionals to assist with device setup, user migrations, and post-migration support.

Requirements

• Hands-on experience with Windows 11 deployment and device setup
• Familiarity with Autopilot, SCCM, or similar tools
• Experience supporting the Microsoft 365 suite (Outlook, Teams, SharePoint)
• Understanding of identity & access concepts (accounts, MFA, authentication)
• Strong customer service and communication skills
• Experience with onsite and remote end-user support
• Basic networking knowledge

Nice To Haves

• Experience with Okta or similar identity platforms
• Previous experience supporting large-scale migrations or rollouts

Responsibilities

• Serve as a front-line support resource during user migration waves
• Assist users with device setup, login, and validation steps
• Provide in-person, remote, and ticket-based support
• Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication
• Deliver a high-quality 'white glove' user experience
• Perform Windows 11 imaging, provisioning, and configuration
• Support deployment tools such as Autopilot, SCCM, or equivalent
• Distribute and collect devices during migration events
• Guide remote users through migration via scheduled 15-minute sessions
• Initiate migrations, validate completion, and follow up
• Track device returns and ensure user readiness
• Execute migration scripts and checklists during off-hours
• Perform validation, remediation, and documentation
• Support overnight migrations (e.g., SharePoint, Teams data)
• Escalate issues as needed
• Support shared asset reviews (mailboxes, SharePoint sites, file shares)
• Collaborate with migration teams and service desk
• Maintain accurate documentation and tracking

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees