User Experience Strategist I

Navy Federal•Pensacola, FL

3d•Onsite

About The Position

Provides support in developing human-centered design strategies and solutions for user experiences and initiatives, informed by research and insights. Provides coordination and execution support to lead strategists. Works under the guidance of senior peers and/or leadership.

Requirements

Ability to exercise initiative using good judgment to make sound decisions
Ability to manage multiple priorities independently and/or in a team environment to achieve goals
Basic knowledge of best practices for web and mobile-based content, tools, and forms
Exposure to mapping of ecosystems, experiences, customer journeys, and service blueprints
Exposure to user centered design principles, visual design, user behavior and interaction models
Familiarity with design thinking principles and techniques
Familiarity with interpreting requirements into executable design solutions
Familiarity with design fundamentals, such as color theory, typography and composition
Familiarity with researching, compiling, analyzing and documenting data, business processes, and workflow
Familiarity with the processes of sketching, conceptual design, wire framing, prototyping, and usability testing
Familiarity with agile methodologies
Basic collaboration and persuasion skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill in using data communications and storage
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Skill maintaining accuracy with attention to detail while meeting deadlines

Nice To Haves

Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience
Knowledge of web, mobile and application design

Responsibilities

Aid in the synthesizing of user data from various sources, providing support to lead strategists
Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
Collect and assimilate customer data to assist with guiding design
Assist business partners and researchers, designers, and experience owners to solve basic user experience problems
Assist with the development and maintenance of experience and journey maps throughout life cycle of projects
Build relationships that help the user experience definition effort succeed
Share ideas and new concepts, strategies or innovative approaches to user experience solutioning
Support projects and research initiatives within the business unit and/or across the organization
Support strategist and project teams with assignments across work streams
Coordinate workshop logistics for lead strategists and assist with compiling workshop materials
Other duties as assigned