User Experience Researcher

FloSports, Inc. • Austin, TX

93d

About The Position

This role will be part of a small, dedicated UX Research team. You will get a lot of variety and see a lot of impact. We cover 25 sports and have products for web, mobile, and connected TV. This is an opportunity to investigate a wide range of users in multiple verticals using a varied set of methodologies and to do research that directly impacts users and products and results in real, tangible changes. You will perform ResearchOps like updating the UXR CRM and recruiting for your studies. You will do primary research. You will archive work in the UXR Repository. You will write reports and deliver them to stakeholders. You will perform both generative and evaluative research. Activities will be both moderated and unmoderated, as appropriate. Generative activities may include interviews for persona and journey map development, longitudinal diary studies, card sorts, tree tests, etc. Evaluative activities may include baseline studies of existing products and iterative validation of new and improving products. Eventually, you may be conducting onsite contextual inquiries at locations ranging from dirt race tracks to cheer competitions. All research source material and reports will live in a tagged repository. Research is part of the Research & Design department. You will collaborate directly with designers on both validating designs and informing designs with generative research. You will be part of a team of User Researchers who collaborate on study design, method selection, repo maintenance, and ResearchOps. On the quantitative side, you may help analyze behavioral analytics, design and interpret surveys, and interpret and present quantitative results from unmoderated usability studies.

Requirements

• Knowledge of quantitative and qualitative research methods
• 1-3 years of experience in UX research
• Excellent presentation skills
• Bachelor’s degree in relevant field
• Relevant portfolio
• Comfort with ambiguity
• Willingness to travel

Nice To Haves

• Master’s degree in relevant field
• Experience with a research repository system like EnjoyHQ, Dovetail, Condens, Aurelius, etc.
• Experience with UX research platforms and tools like Maze, dscout, Optimal Workshop, Lookback, UserZoom, etc.
• Experience with behavioral analytics platforms like Mixpanel, Pendo, Heap, Amplitude, etc.
• Experience with Figma
• Awareness of Agile and how to work in an Agile system
• Experience with both B2C and B2B research studies

Responsibilities

• Plan and conduct iterative usability tests
• Contribute to ResearchOps like recruiting and scheduling participants
• Contribute to the research repository
• Execute research activities, including interviews, moderated product baselines, unmoderated studies, analysis and tagging of interviews, crafting reports
• Analyze behavioral analytics data

Benefits

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman
• Flexibility at work - you can take control of your profession and personal schedule
• All-hands events hosted annually in beautiful Austin, Texas
• Annual equity awards for all top performers
• Competitive and comprehensive medical, dental and vision plans
• Peace of mind through company-paid short-term disability, long-term disability and life insurance
• Generous 401(K) company match vested immediately
• Progressive parental leave policies
• Flexible paid time off
• Hack-a-thons and a full calendar of team-building and social events
• Company donation to youth teams and leagues that our employees coach
• Stocked snack bar, catered lunch and breakfast tacos every week

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees