User Experience Researcher, Core Merchant Experience

Doordash • New York, NY

180d • $148,200 - $218,000

About The Position

The Research team at DoorDash is looking for a researcher who will proactively shape insights and innovation with our core Merchant team. This role involves working with the Merchant Success and Live-Order Management teams to build tools for restaurants, retailers, and other partners to manage their business on DoorDash. The researcher will execute high-velocity research, collaborating with Designers, Product Managers, and other cross-functional partners to test existing products and upcoming innovations. The position requires a focus on understanding how Merchants onboard to DoorDash and set up their menus, as well as the core Merchant UIs and in-store Dasher logistics. The researcher will report directly to the Head of Merchant Research within the Product & Design organization and will work in a hybrid environment, spending at least one day a week in one of the Design hubs located in Seattle, San Francisco, Sunnyvale, or New York.

Requirements

• 5+ years of demonstrable experience in qualitative/quantitative research and/or product, UX, or user research, including writing and analyzing surveys.
• Ability to execute on a wide range of research questions, identify appropriate methods, execute studies, and synthesize findings.
• Proactive collaboration with several functions across the company.
• Passion for translating findings into creative and strategic recommendations.
• Ability to excel in a dynamic environment.
• Advanced degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology, or a related research or scientific field (preferred but not required).

Nice To Haves

• Experience working with small business leaders as research participants.

Responsibilities

• Contribute to DoorDash's product strategy and define the future of our service.
• Work in a dynamic environment, exploring a wide range of features and user needs with an iterative research approach.
• Cite exciting and impactful changes in the product that stem directly from research.
• Learn from and share innovative research approaches with other researchers.
• Help all audiences have a world-class DoorDash experience every day.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees