User Experience Research Lead

The Bank of New York Mellon • Pittsburgh, PA

78d • $102,000 - $221,000

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of User Experience Research Lead, to join our Treasury Services team. This role is located in New York, NY. The User Experience Research Lead who, through deep knowledge and application of qualitative and quantitative research methods, will help to inform and refine the complex digital financial systems that underpin our products. As a User Experience Research Lead, you will be instrumental in setting up a research practice that informs the transformation and evolution of the products and services we offer today into simple, intuitive and powerful experiences trusted by our clients and teams across the world.

Requirements

• 8-10 years of experience conducting UX research on products, managing UX research projects in Finance and/or Technology businesses.
• 3+ years of experience working with senior leadership (e.g. Director level and above).
• A robust and demonstrable understanding and application of appropriate and differentiated research methods; including when and how to apply them during the product development process.
• A portfolio is required to be considered for this position.

Responsibilities

• Leverage years of individual contribution and leadership experience to drive user experience research practices across multiple product and platform experiences.
• Lead collection, analysis, and documentation of user behaviour through remote and lab studies, field visits, ethnography, surveys, benchmark studies, and in-product experimentation.
• Work closely with product designers, cross-functional partners, subject matter experts and leadership to understand and prioritise research opportunities in a fast-paced, rapidly changing environment.
• Communicate and advocate research findings to diverse audiences through written reports and in-person presentation, exposing opportunity and potential for impact.
• Collaborate on prototypes designed and built to validate ideas, gather insights, and refine solutions.
• Provide guidance and support to junior team members, fostering growth in our user experience research capability.
• Expand knowledge of emerging technologies, industry trends and research best practices; and how they might benefit our clients, users, and internal teams.

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools for your life's journey
• Focus on health and personal resilience
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees