Remote User Experience Manager

Jobgether

1d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a User Experience Manager - REMOTE. In this role, you will play a crucial part in shaping the customer journey by mentoring a team of designers while engaging directly in creating seamless digital interactions. Your leadership will drive the development of best-in-class customer-centric experiences that cultivate brand loyalty and trust. You will collaborate with various teams to enhance our e-commerce offerings, ensuring that accessibility and usability are at the forefront of all design decisions. If you're passionate about user experience and have a track record of enhancing digital interactions, we'd love to hear from you!

Requirements

Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field.
6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams.
Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction.
Strong leadership skills with experience in coaching, mentoring, and developing design talent.
Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.).
Experience guiding teams through user research, usability testing, and data-driven design.
Excellent communication and storytelling skills with the ability to influence across teams and leadership levels.
Deep knowledge of accessibility standards and inclusive design practices.

Responsibilities

Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.
Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.
Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.
Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.
Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.
Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program
And more!