User Experience Manager

SupplyHouse.com

75d • $125,000 - $155,000

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a User Experience (UX) Manager to join our Customer Experience Team. This individual will report into our Director of Customer Experience and mentor a team of designers while contributing hands-on to create seamless and intuitive digital interactions. If you're interested in delivering best-in-class customer-centric experience that builds trust, strengthens brand loyalty, and creates meaningful connections at every touchpoint, we’d love to hear from you!

Requirements

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field.
• 6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams.
• Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction.
• Strong leadership skills with experience in coaching, mentoring, and developing design talent.
• Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.).
• Experience guiding teams through user research, usability testing, and data-driven design.
• Excellent communication and storytelling skills with the ability to influence across teams and leadership levels.
• Deep knowledge of accessibility standards and inclusive design practices.

Responsibilities

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.
• Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.
• Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.
• Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
• Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.
• Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.
• Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees