User Experience Manager, Content and Conversational Design

ADP•Alpharetta, GA

About The Position

ADP is Hiring a Manager of UX Content and Conversational Design. Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathetic to client needs and committed to leveraging research to create elegant, easy-to-use experiences ? This may be the perfect role for you. Ready to design what's next? As a Manager of the UX Content & Conversational Design, you will lead a dynamic team of UX content professionals in shaping innovative, user-centric experiences across our Human Capital Management (HCM) solutions. Your strategic vision and leadership will bridge product, design, and operations, ensuring that our content is inclusive, accessible, and impactful. This fast-paced, user-centric environment is comprised of passionate, innovative, and rapidly growing group of UX designers, researchers, engineers, and product managers. Enthusiasm, innovation, and fearlessness, coupled with a strong desire to solve problems for millions of users around the world is what you should bring to this role. Like what you see? Apply now! Learn more about ADP at tech.adp.com/careers

Requirements

Bachelor's degree OR equivalent.
5+ years' experience creating sophisticated, yet simple and elegant experiences for enterprise products
5+ years' experience, preferably in an agile environment, working with software product development lifecycle
8+ years of experience in UX content design or related fields, with a minimum of 3 years in a leadership role.
Proven success in managing content design and operations within large-scale environments.
Strong understanding of UX principles, content strategy, and design systems.
Proficiency in tools such as Figma, AI-enabled content tools, content management systems, and knowledge of accessibility best practices.
You must demonstrate the ability to successfully manage several large projects simultaneously
You are capable of working hand-in-hand with product team members on requirements and design
You can act as an internal consultant providing business and technical guidance: you're comfortable talking about business models and analytics
You own an exceptional content design portfolio with well-thought-out interactions and content designs across both web and mobile applications

Responsibilities

Lead a global team of UX designers, fostering a collaborative and high-performing culture.
Work to uncover unmet needs from the ADP customers
Partner effectively with product management, engineering, and user research to integrate content seamlessly into products and design systems.
Establish a culture of collaboration and critique, while measuring the impact of your team's contributions in an environment where great design work can flourish.
Define and implement the UX content vision, ensuring alignment across global platforms.
Ensure efficient content workflows while maintaining quality.
Create governance models and frameworks to support effective content management and compliance.
Measure content performance and optimize content effectiveness.
Manage strategic leadership with strong hands-on UX problem-solving
Mentor and develop your team to grow and evolve their purpose and mission
Participate in the recruitment and interview process, as the team grows