User Experience Lead
About The Position
WTW is seeking a strategic and creative User Experience Lead to drive the development of user-centered digital experiences that reflect and elevate our global brand. This role sits within the Corporate Marketing Digital Team and is responsible for shaping the UX vision and its design execution across wtwco.com, our broader digital platforms, and the WTW digital design system. The User Experience Lead will own and evolve the WTW digital design system, ensuring its effective application across the corporate website as well as marketing and brand materials. This role blends system-level thinking with hands-on design, applying strategic principles to both broad frameworks and individual experiences. The User Experience Lead also provides strategic input for our brand, maintaining a focus on inclusive design strategies and accessibility.
Responsibilities
- Define and lead the UX and UI strategy across WTW’s digital ecosystem, integrating brand identity, accessibility, front-end libraries, and user needs and journeys.
- Lead and actively contribute to the design and delivery of intuitive, engaging, and accessible digital experiences, combining strategic oversight with hands-on involvement in developing design concepts, user flows, and system architecture.
- Lead a small, agile team—including a front-end developer and a UX/UI designer—fostering collaboration, innovation, and high-quality execution.
- Collaborate closely with brand, creative, business marketing, and technology teams—as well as external agencies and third-party partners—to ensure cohesive and consistent user journeys across all touchpoints.
- Lead UX research initiatives to uncover insights and inform design decisions.
- Establish and maintain UX standards, design systems, and best practices to support scalability and consistency.
- Monitor performance metrics and user feedback to continuously optimize digital experiences.
- Integrate AI-driven tools and technologies into UX workflows to improve efficiency, enable predictive user experiences, and support intelligent automation—applying emerging capabilities to inform strategic decisions and drive innovation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
