User Experience Designer, Service (Short Term Assignment)

Sleep Doctor•Seattle, WA

9h•$65 - $85•Hybrid

About The Position

We are hiring a UX Designer to work cross-functionally with Product, Engineering, Clinical Care, Operations, and Marketing to design best-in-class digital experiences for Sleep Doctor patients. You will design end-to-end patient journeys that span education, decision-making, intake, diagnostics, insurance flows, therapy onboarding, and ongoing support. You will operate in a regulated, high-stakes environment where clarity, trust, and ease matter. This is a temporary part-time employee role with a 2-3 month assignment, with the potential to become an FTE.

Requirements

5+ years of UX or Product Design experience, ideally in healthcare, fintech, insurance, or other regulated environments
Strong systems thinker who can design across multi-step, cross-channel journeys
Comfortable working in ambiguity and partnering with Product to shape the problem, not just the solution
Experience collaborating deeply with Engineering and non-design stakeholders
Strong experience in interaction design, information architecture, and usability
Expertise in Figma and prototyping
A strong portfolio of work that showcases problem-solving capabilities, specifically featuring end-to-end user flows
Ability to balance user needs, business goals, and operational constraints
Clear communicator who can explain design decisions backed with data, user insight, and business context, and adapt based on feedback

Nice To Haves

Bonus if you have experience designing for insurance, payments, or clinical workflows

Responsibilities

Contribute to the design of end-to-end patient journeys across cash-pay and insurance experiences, from first touch through treatment and retention
Support service discovery efforts by leading research across digital, clinical, and operational touchpoints to understand patient needs and constraints
Partner with Product Managers during discovery and care delivery to help define problems, explore solutions, and translate insights into clear design outcomes
Collaborate with Engineering to ensure designs are feasible, scalable, and considerate of technical constraints
Work closely with Clinical, Ecommerce, Marketing, and Customer Support teams to learn real patient workflows, edge cases, and handoffs
Assist in creating journey maps and service blueprints to visualize patient experiences, workflows, and dependencies across teams and systems
Help identify friction points and breakdowns between frontstage patient experiences and backstage processes, and contribute design ideas to address them
Lead UX design for complex healthcare flows including intake, eligibility, insurance verification, education, and post-diagnosis experiences
Create wireframes, user flows, prototypes, and high-fidelity designs that clearly communicate intent and interaction behavior
Participate in qualitative research, usability testing, and data review to validate concepts and inform iteration
Apply and contribute to the design system to ensure consistency, accessibility, and efficiency across experiences
Advocate for clarity, accessibility, and patient trust, especially in moments involving health information, cost, and next steps