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As an Experience Design Senior Associate in Small Business Deposits, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. This position involves contributing to innovative experience design that blends user needs with business goals in the dynamic environment of financial services. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. Small Business Deposits provides the trusted foundation for small business owners to store, protect, and move their hard-earned money. Our cross-disciplinary team looks across touchpoints to design human-centered experiences for small business customers and the frontline employees who serve them. This is a hands-on designer role, responsible for execution across each step of the product design lifecycle. You will design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices. Additionally, you will apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction. Conducting data-driven analyses to inform design decisions and using data to transform raw information into valuable insights will be key aspects of your role.
