User Experience Design Operations Specialist VI

Kaiser Permanente • Oakland, CA

105d

About The Position

In addition to the responsibilities listed above, this position is also responsible for managing and directing the creation of communication materials such as newsletters, emails, and presentations, overseeing the development and analysis surveys; and leading the development and management of team activities and events to build team morale.

Requirements

• Minimum five (5) years of experience in a leadership role with or without direct reports.
• Bachelor's degree in Business Administration, Communications, Marketing, or related field AND Minimum nine (9) years of experience in business operations, business analytics, project management, or a directly related field OR Minimum twelve (12) years of experience in business operations, business analytics, project management, or a directly related field.

Nice To Haves

• Negotiation
• Business Documentation
• Business Planning
• Business Process Improvement
• Operations Management
• Internal Communications
• Leadership Communications
• Business Relationship Management
• Managing Diverse Relationships
• Client and Domain Knowledge
• Cost Estimation
• Project Management
• Project Management Tools
• Risk Assessment
• Work Process Design
• Quality Assurance Process
• Service Focus
• User Experience (UX) Accessibility
• Governance
• Talent Management
• User Experience Research

Responsibilities

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members.
• Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members.
• Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback.
• Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies.
• Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress.
• Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources.
• Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Maintains and improves UX operations by overseeing the development and socialization and monitoring the implementation of improvements for UX workflows, processes, standards, and governance to enable efficiencies and increase effectiveness among cross-functional teams.
• Leads multiple large-scale projects that enable UX teams to focus on their crafts by overseeing the management of calendars for the department.
• Manages work with stakeholders and vendors by maintaining budgets and invoices for large-scale vendor contracts and licensing agreements.
• Supports UX activities and tasks by identifying, evaluating, and managing established and developing tools and assets for UX operations.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree